Spa Manager

Starting Annual Salary: $95,000.00-$100,000 (commensurate with experience)

Department:
Spa

Supervises:
Yes, 23 (Full Time, Part Time and On-Call)

The Spa Manager is responsible for the effective and efficient operation of the spa, ensuring exceptional service delivery and adherence to quality standards. This role includes staff supervision, training, and development, as well as overseeing day-to-day operations, guest satisfaction, and administrative duties. The Spa Manager serves as the key liaison between the spa team and corporate programming, ensuring protocols and procedures align with Sensei standards.

The Spa Manager reports to the Retreat Director.

• Handle Support Requests
  :
  Efficiently manage and resolve incoming operational support requests from Sensei team members, including issues related to Four Seasons Housekeeping, Engineering, Landscaping, Art, and IT. Handle high-volume, last-minute requests from leadership, or the Four Seasons.
• Gratuity Reporting
  :
  Accurately report and assist with the posting of Sensei guest gratuities to Four Seasons.
• Coordinate Tours and Orientations
  :
  Assist with scheduling and organizing orientation and tour requests for new team members, guests and visitors.
• Additional Duties
  :
  Perform all related duties as assigned by the Retreat Director.

• Scheduling & Payroll
  :
  Manage staff schedules, ensuring adequate coverage during peak times and special events. Oversee payroll processes, including timeclock edits, commissions, and vacation planning.
• Labor Management
  :
  Forecast labor needs based on business volume and adjust staffing accordingly to meet operational demands while staying within budget.
• Documentation & Compliance
  :
  Maintain organized and up-to-date records of training, certifications, service clearances, and spa protocols. Orchestrate complex, concurrent projects and goals, ensuring all project milestones are met on schedule.
• Budget Management
  :
  Assist in developing the operating budget and ensure spa operations stay within approved financial parameters.
• Financial Accountability
  :
  Monitor expenses and implement cost‑saving measures without compromising service quality.
• Continuous Improvement
  :
  Analyze and evaluate the effectiveness of spa initiatives, sharing research and best practices with the team to enhance the guest experience.
• Interdepartmental Communication
  :
  Act as a liaison between Guides, Experience Specialists, Wellness and Spa Practitioners, the Four Seasons, Sensei Leadership and Guests to ensure seamless service delivery.
• Stakeholder Relations
  :
  Develop and maintain strong working relationships with internal and external partners.
• Policy, Procedure and Resource Documentation Creation and Updates
  :
  Writing and updating PNPs, and service Resource Documents as assigned by the Retreat Director.
• Marketing Support
  :
  Assists with photo and video shoots and provides other marketing‑related support as needed by the Retreat Director.
• Future Property Training
  :
  Supports training initiatives at future pop‑up locations and new properties as needed by the Retreat Director.

• Inventory Management
  :
  Manage purchasing and inventory control, ensuring par stocks are maintained and lead times are managed to avoid shortfalls.
• Protocol & SOP Maintenance
  :
  Serve as the liaison between corporate programming and the spa team, collaborating with the Spa Trainer team to keep standards, policies, procedures, protocols and training resources up to date.
• Facility Oversight
  :
  Conduct daily inspections of spa facilities, spa office, equipment, and storage areas to ensure cleanliness, proper handling, and timely maintenance. Address any issues immediately and report to Retreat Director as necessary.
• Guest Service Excellence
  :
  Ensure a consistently high level of service by conducting quality assurance checks, addressing guest feedback promptly, and maintaining adherence to spa policies and procedures.
• Confidentiality & Compliance
  :
  Uphold guest confidentiality per HIPAA regulations and company guidelines, and ensure adherence to safety and legal compliance standards, including OSHA and…