Director, Residential House Management

We are looking for talented professionals to be a part of a dynamic team. We place a focus on professionalism, kindness, integrity, and a high level of confidentiality, with the goal to deliver best in class service while providing a positive working experience for its staff.

The Director, Residential House Management is responsible for leading and integrating all residential service functions across the UHNW property. This position oversees a team of 20+ staff across Housekeeping, Events, Fleet Operations, and Procurement while maintaining a dotted-line relationship with Guest Experience and Culinary, ensuring seamless coordination across all service touchpoints for both staff and guests.

This individual operates as a senior leader, setting standards, building systems, and developing teams that deliver a consistently exceptional experience. The Director brings strategic vision and hands‑on execution capability, combining luxury hospitality expertise with sound operational discipline.

Residential Operational Leadership

• Oversee all daily residential operations across the property, ensuring functional excellence, aesthetic consistency, and operational precision.
• Serve as the senior point of contact across Housekeeping, Events, Fleet, Procurement, and Guest Experience and Culinary (dotted line), ensuring integrated and seamless service delivery in close collaboration and alignment with mainland operations.
• Establish, implement, and continuously refine SOPs and service standards across all functional areas, with a commitment to luxury hospitality benchmarks.
• Identify operational gaps and implement scalable systems to improve efficiency, consistency, and anticipatory service.
• Ensure property readiness at all times, coordinating fit‑ups for arrivals, event setups, and seasonal or on‑demand changes.
• Partner cross‑functionally with Culinary, Facilities, Security, Personal Services, and other teams to ensure cohesive day‑to‑day operations.
• Lead and manage the Housekeeping team, setting daily priorities, coverage schedules, and performance expectations.
• Maintain the highest standards of cleanliness, organization, and presentation throughout all residential areas and guest‑facing spaces.
• Oversee inventory management for household and housekeeping supplies, linens, and guest amenities; manage procurement in alignment with quality standards and budget parameters.
• Ensure proper care and maintenance protocols for luxury furnishings, finishes, and specialty surfaces.
• Conduct regular quality inspections and provide coaching and feedback to team members.

Events Coordination & Support

• Oversee planning, logistics, setup, and execution of on‑property events and gatherings (and off property as applicable), from intimate family occasions to larger hosted functions.
• Manage vendor relationships for event‑related services, ensuring quality execution and discretion throughout.
• Coordinate with Culinary and Guest Experience teams to deliver a cohesive, seamless event experience.
• Maintain event playbooks and documentation to support consistent, repeatable execution across occasions.
• Support post‑event wrap‑up, breakdown, and debrief processes to continuously improve delivery.

Fleet Operations Management

• Directly manage the Fleet team responsible for all property vehicles used by staff and guests, including ATVs, utility vehicles, and other on‑property transport.
• Establish and enforce vehicle usage policies, scheduling protocols, and guest‑facing fleet service standards.
• Ensure all fleet vehicles are properly maintained, clean, inspected, and operationally ready at all times.
• Oversee preventive maintenance schedules, coordinate with vendors for repairs, and maintain accurate fleet documentation and logs.
• Train and manage Fleet staff on safety standards, guest interaction protocols, and operational procedures.

Procurement Management

• Oversee all property procurement activities, ensuring timely sourcing and delivery of supplies, equipment, and services that meet established quality and budgetary standards.
• Maintain vendor relationships and ensure procurement policies, approval workflows, and inventory par levels align…