Disaster Case Management Supervisor

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The Disaster Case Management (DCM) Supervisor is responsible for managing and evaluating Family Promise of Hawaiʻi’s Disaster Case Management Program on Maui, ensuring it is effective, trauma‑informed, culturally responsive, and aligned with best practices and the organization’s strategic plan. This position will supervise several Maui‑based Disaster Case Managers, creating a collaborative and supportive work environment. The DCM Supervisor will also coordinate with other Maui recovery efforts, ensure compliance with funder and regulatory requirements, and serve as a backup for case management staff.

This full‑time, federally funded position must be based on Maui.

Family Promise of Hawaiʻi is a 501(c)3 nonprofit that provides critical housing and wraparound services for families experiencing housing instability and homelessness. Our mission is to help homeless and low‑income families in Hawaiʻi achieve sustainable independence by mobilizing existing community resources and support. We provide emergency shelter, rental assistance, prevention/diversion services, and holistic case management.

Program Operations and Evaluation (55%)

Support the overall success and implementation of the recovery plans created by the families in the Disaster Case Management Program.

Implement and maintain policies and procedures aligned with local and national best practices, funder requirements, government regulations, and FPH's strategic plan.

Implement data and evaluation systems to measure program outcomes, inform decision‑making, identify areas for improvement, and demonstrate impact.

When needed as a backup for program staff, provide comprehensive case management, including intakes, assessments, individual weekly plans, referrals, housing assistance and placement, counseling, advocacy, and outreach.

Ensure the integrity of program data, verify that case files are accurate and up‑to‑date, and analyze data for grant reports as needed.

Monitor program budgets and collaborate on grant proposals and reporting to ensure compliance and sustainable funding.

Staff Supervision and Development (35%)

Recruit, train, and supervise a team of compassionate and skilled staff members, providing regular feedback, coaching, and professional development opportunities.

Foster a collaborative and supportive work environment that promotes teamwork, innovation, and a client‑centered approach.

Conduct performance evaluations, address performance issues, and recognize outstanding contributions.

Strategy, Growth, and Administration (10%)

Build and maintain relationships with community organizations, government agencies, and other stakeholders to enhance service delivery and expand resources for families.

Participate in networks and coalitions focused on Maui’s recovery from the 2023 wildfires and other local social services.

Engage in growth‑minded development; participate in conferences, workshops, and training sessions to remain current on best practices and community needs.

Participate in budget development and strategic planning as needed.

• 5 years of progressively responsible experience in social services.
• Bachelor’s degree in human services field or equivalent experience.
• Proven leadership and supervisory skills, with the ability to inspire, motivate, and develop a team.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
• Strong knowledge of trauma‑informed care principles and best practices in family support services.
• A self‑starter with excellent problem‑solving skills.
• Reliable and able to keep confidences.
• Proficient in Microsoft Office and Google Workspace applications.
• Valid driver’s license and reliable transportation.

• Prior experience in managing a recovery or relief project.
• Demonstrated experience in nonprofit program management, including program design, budgeting, and evaluation.
• Knowledge of federal, state, and local regulations and funding sources related to homelessness and social services.
• Knowledge of data…