Lana’ Cultural Guide

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five‑star, five‑diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques.

Built on lava outcroppings, the award‑winning Jack Nicklaus‑signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian way finding at the on‑site observatory.

The Four Seasons Resorts Lāna’i is looking for a Lana’i Cultural Experience Guide who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams’ have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

• Key responsibilities include operating Jeeps and UTVs safely, providing educational narration about the area's history, culture, and environment, enforcing safety regulations, providing excellent customer service, conducting vehicle inspections, assisting with tour coordination, responding to emergencies, and communicating with staff via radio. Set up and cleaning of the Air streams including stocking amenities. Vehicle cleaning, inspections and storage, maintenance of safety gear and equipment.
• Leading Jeep and UTV Tours:
  Safely operate UTVs while guiding guests through designated trails and scenic locations on Lanai.
• Cultural Interpretation:
  Provide engaging and educational narratives about Lanai’s history, culture, and environment, including mo’olelo (stories), traditions, and the significance of various sites.
• Safety Enforcement:
  Ensure guest safety by conducting pre‑trip and post‑trip vehicle inspections, instructing guests on proper UTV operation, enforcing safety regulations, and responding to emergencies as needed.
• Guest Interaction:
  Offer excellent customer service, assist with check‑in and gear distribution, answer guest questions, and create a positive and memorable experience.
• Cultural
  
  Activities:
  
  Facilitate Hawaiian storytelling, participate in cultural training programs, to enhance the cultural immersion for guests.
• Teamwork:
  Collaborate with other guides, support staff, and management to ensure smooth tour operations and guest satisfaction.
• Maintenance:
  Perform minor vehicle troubleshooting and report any mechanical issues to management. Trail maintenance as needed.
• Cleaning and prep:
  Perform daily cleaning of UTVs and airstream as needed, stocking of amenities. Cleaning of equipment such as helmets, goggles and protective wear.
• And More!

• Successful candidate must possess legal work authorization in United States
• Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts
• Weekend and Holiday availability required.
• Driver’s License: A valid driver’s license with a clean driving record. Must be at least 21 years old to drive the UTV.
• Communication
  
  Skills:
  
  Strong verbal and public speaking abilities for providing engaging commentary and clear instructions.
• Cultural Connection: A strong connection to Lanai and a deep understanding of its traditions and practices.
• Safety Awareness:
  Ability…