Animal Care Supervisor

As a Companion Animal Supervisor, you are a trusted subject‑matter leader responsible for the health, care, and presentation of our live animals while driving sales, customer experience, and operational excellence within the Companion Animal and Aquatics departments.

• Ensure the health, safety, and well‑being of all live animals through strict adherence to standards, policies, and veterinary protocols.
• Complete and oversee hourly animal health checks, wellness cards, and required documentation.
• Ensure proper handling, care, and documentation of adoption animals.
• Act immediately and appropriately for sick or injured animals in alignment with veterinary protocols.

• Coach and mentor partners to deliver confident, compassionate, and knowledgeable customer interactions.
• Create a welcoming, engaging environment in the Companion Animal and Aquatics areas through high presentation standards.
• Promote a positive culture of teamwork, inclusion, and collaboration.
• Lead by example modeling selling behaviors and customer service expectations.

• Drive Companion Animal and Aquatics sales, margin, and shrink performance through disciplined execution.
• Utilize business insights to analyze trends, identify opportunities, and implement improvement plans.
• Efficiently order live animals to balance animal welfare, inventory levels, sales, and margin goals.
• Support Omni‑Channel execution, including ship‑from‑store, curbside, and endless aisle.
• Serve as Leader on Duty, supporting Pet Care Center operations, communication, safety, and compliance.

• Execute Companion Animal and Aquatics operations including animal care, maintenance, ordering, regulatory compliance, CAPI, HAHC, CAPC, and veterinary partnerships.
• Ensure all animal maintenance tasks are completed according to the Maintenance Task List.
• Maintain operational, safety, and regulatory standards at all times.
• Achieve high standards of cleanliness, care, and visual presentation in all animal areas.

• Process transactions efficiently while delivering a great customer experience.
• Monitor sales, margin, and inventory reports to support department performance.
• Share product and animal care knowledge to help customers make informed decisions.
• Assist with additional duties as needed to support business needs.

• Train, coach, and develop partners in animal care, selling behaviors, and operational routines.
• Provide ongoing feedback and support to strengthen partner performance and engagement.

• Animals are healthy, safe, and cared for to the highest standards.
• Customers trust the team’s expertise and return for guidance and solutions.
• The Companion Animal department meets or exceeds sales, margin, and shrink goals.
• Partners are confident, well‑trained, and proud of the care they provide.

• High school Diploma or GED preferred.
• 1+ year of supervisory experience, preferably in a pet retail environment.
• Strong knowledge of companion animals, aquatics, and animal care practices.
• Excellent communication, organizational, and interpersonal skills.
• High focus on customer service and people development.

This role is primarily performed in a Pet Care Center retail environment. The Companion Animal Supervisor is expected to be regularly present on the sales floor, leading by example and engaging with partners, customers, and pets.

• Majority of work is conducted indoors; occasional duties may require leaving the Pet Care Center for tasks such as bank deposits, merchandise transport, or community events.
• The role requires frequent standing and walking, as well as bending, kneeling, reaching, and lifting.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Regular engagement with customers on the sales floor, including providing customer assistance and performing cashiering and point‑of‑sale transactions.
• Must be able to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to support Pet…