Property Manager

Job Summary

The Property Manager is responsible for the full-scope management of Family Promise of Hawaiʻi’s (FPH) 20-unit affordable housing property, including leasing and tenant selection, income certification and regulatory compliance, rent collection, tenant relations, and maintenance coordination.

In addition, the Property Manager oversees facilities and maintenance requests for FPH’s interim housing (emergency shelter) portfolio — approximately 30 units across four locations — triaging work orders, coordinating with vendors and staff, and tracking repairs to completion.

The Property Manager works closely with residents, program staff, and contractors to ensure FPH’s housing is safe, well-maintained, fully occupied, and fully compliant — while supporting the dignity, privacy, and stability of the families we serve.

Family Promise of Hawaiʻi (FPH) is a 501(c)3 nonprofit whose mission is to transform the lives of families with children in Hawaiʻi facing homelessness by providing housing, resources, and support. Founded in 2005, FPH operates emergency shelters to give families a safe place to sleep, study, and get back on their feet; provides individualized case management and rental assistance to help families navigate and overcome their challenges;

and organizes community-based opportunities to help families build skills and social capital. Each year, FPH serves hundreds of families on Oʻahu and Maui.

Maintenance & Facilities — All Properties (40%)

Full maintenance responsibility for the 20-unit affordable housing property, and maintenance and facilities support only for FPH’s interim housing sites (four locations, approximately 30 units), where tenant relations and case management remain with program staff.

Receive, triage, prioritize, and track maintenance requests across all sites through completion; maintain detailed work order and service records.

Perform minor repairs and general upkeep directly where qualified; dispatch outside vendors as needed.

Maintain grounds and common areas across all sites — conduct regular walkthroughs, handle light groundskeeping such as clearing litter and fallen branches, and coordinate vendors for larger landscaping and site projects.

Schedule and supervise vendors and contractors, verifying licensing, insurance, and quality of work.

Develop and carry out a preventive maintenance schedule; conduct routine unit inspections and periodic site walkthroughs, including life-safety and habitability checks.

Identify and elevate capital repair needs and recurring issues to the Chief of Staff.

Respond to after-hours maintenance emergencies through FPH’s after-hours emergency phone system.

Other relevant duties as assigned.

Leasing, Applications & Occupancy (25%)

Market available units and maintain an accurate waitlist consistent with FPH’s Tenant Selection Plan and Affiliated Fair Housing Marketing Plan.

Review rental applications; verify household composition, income, and eligibility, and screen applicants consistently and in accordance with fair housing law.

Prepare and execute leases and conduct move-in orientations covering the lease, house rules, and maintenance and emergency procedures. Coordinate deposits and rent payments with FPH’s finance team.

Manage move-outs and unit turnover — notices, final inspections, deposit dispositions, and returning units to market quickly.

Minimize vacancy loss and report occupancy status to the Chief of Staff.

Serve as the primary point of contact for residents, responding to questions and concerns promptly, respectfully, and consistently.

Prepare and serve lease-related notices; when needed, work with FPH’s leadership team to coordinate any legal proceedings.

Enforce lease terms and house rules fairly and uniformly; mediate conflicts and de-escalate difficult situations using a trauma-informed approach.

Obtain competitive bids and track spending with the Finance team.

Compliance & Reporting (10%)

Collect, review, and maintain initial income certifications and annual recertifications, including third-party verifications and supporting documentation.

Prepare and submit quarterly compliance reports to the City & County of…