Greeter, Restaurant​/Food Service

Job Details

Job Location:

Keokis Paradise - Koloa, HI 96756

Salary Range: $14.00 - $28.00 Hourly

• Medical, Dental, and Vision insurance for qualifying employees
• Free therapy for all employees through Talkspace
• Holiday Pay – time and a half for Thanksgiving, Christmas Eve, and Christmas Day
• Paid Time Off:
  Vacation and Sick Leave
• Employee Meal Program with free fresh cooked meals during each shift
• 50% Food and Beverage discount at all T S Restaurants
• Referral Program
• Anniversary of Employment Gift Program
• Rewards and Recognition program (quarterly awards, safe‑work practice incentives, and more)
• Holiday Party
• Legacy of Aloha Scholarship Program

Provide the highest level of quality and service to our guests. Act as the first point of contact for guests as they arrive at the restaurant and assist them with their dining arrangements.

• Assist guests in making reservations as they call or arrive at the restaurant utilizing the reservation book or Open Table reservation system.
• Assist Servers in making table assignments for guests based on reservation size, time, and restaurant availability according to restaurant systems (reservation book or Open Table).
• Follow T S protocol and inform manager on duty for all noted guest allergies.
• Answer questions regarding restaurant hours of operation, menu items, and assist guests with any other requests as needed.
• Seat guests correctly at assigned table and provide them with necessary supplies such as menus, silverware, high chairs, etc.
• Answer incoming telephone calls within 3 rings in a friendly and professional manner.
• Be able to multi‑task between assisting guests as they arrive, answering the telephone, and assisting co‑workers.
• Effectively organize and utilize restaurant reservation wait sheet.
• Operate the electronic pager system according to wait sheet and table availability.
• Learn each Server’s name and corresponding section each shift and effectively rotate seating based on table availability.
• Use restaurant systems to predict and accurately quote wait times to guests.
• Perform restroom checks to ensure they are clean and adequately stocked.
• Collect and clean each menu and restock the Greeter work stations.
• Must be dependable, report to work as scheduled and on time, and follow all attendance policies.
• Work in a safe manner and report any safety concerns; personal, employee or guest injury.
• Follow food safety program guidelines of handwashing, bare hands, hygiene, and health.

• Guest Oriented – Ability to take care of the customers’ needs while following T S procedures.
• Working Under Pressure – Ability to complete assigned tasks under stressful situations in a fast‑paced environment.
• Safety – Ability to identify and correct conditions that affect employee safety and safely operate required equipment.
• Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others.
• Communication – Ability to communicate clearly with guests, coworkers, and management.
• Response to Direction – Receive and follow directions from supervisors; follow computer‑generated tickets.
• Teamwork – Ability to work together with a team in a positive manner to achieve a common goal.
• Friendly – Ability to exhibit a cheerful demeanor toward others.
• Neat and well groomed.

Experience:

No previous experience required, but preferred. Computer skills:
None required; experience with Point of Sale System a plus. Certificates & Licenses:
Must take and pass all training tests 90% or higher. Must be at least 16 years of age.

Occasionally – up to 33% of the time;
Frequently – 34% to 66% of the time;
Constantly – more than 66% of the time.

Fast‑paced, high‑energy, moderately noisy environment with multiple personality types. Can become crowded and high‑pressure.