Restaurant General Manager

We seek a General Manager who embraces the spirit of aloha and understands that exceptional hospitality begins with meaningful connections. This leader will inspire teams, cultivate a welcoming atmosphere, and deliver memorable experiences that reflect the natural beauty, warmth, and sense of place that make Mauna Kea Beach Hotel so special.

Recognized by Hawaii Business Magazine as one of the “Best Places to Work” for five consecutive years, Mauna Kea Resort is committed to developing thoughtful, purpose-driven leaders. We offer competitive compensation, comprehensive benefits, meaningful career growth opportunities, and global travel privileges through Marriott and Seibu Prince Hotels & Resorts Worldwide, empowering our leaders to make a lasting impact while honoring our legacy, our people, and our sense of place.

Position Overview and Responsibilities:

The General Manager is responsible for the overall leadership and success of Hau Tree, overseeing daily operations, financial performance, guest satisfaction, team development, and service excellence. This role ensures that every guest enjoys a welcoming, relaxed, and memorable dining experience reflective of the restaurant's beachfront setting and island-inspired hospitality.

The General Manager partners closely with culinary, beverage, and resort leadership teams to deliver exceptional food and service while driving revenue growth, operational efficiency, and employee engagement. This position serves as the visible leader of the restaurant, setting the standard for hospitality, fostering a culture of teamwork and accountability, and ensuring that Hau Tree Beach Grill remains a favorite destination for guests and the local community alike.

Essential Job Functions:

• Lead all aspects of restaurant operations to ensure exceptional service, food quality, cleanliness, and facility standards.
• Foster a culture of hospitality, teamwork, accountability, and continuous improvement.
• Drive guest satisfaction scores and service performance metrics to achieve established goals.
• Ensure all products served and services provided meet or exceed Food & Beverage operational standards.
• Oversee restaurant operations following company policies, procedures, and applicable Collective Bargaining Agreement (CBA) requirements.
• Establish, maintain, and continuously improve restaurant operating procedures and service standards.
• Review reservations, floor plans, seating arrangements, and service strategies to maximize guest satisfaction and operational efficiency.
• Maintain comprehensive knowledge of all menu offerings, wines, cocktails, spirits, and specialty beverage programs.
• Ensure that special requests, VIP experiences, and guest preferences are properly executed.
• Ensure compliance with all counties, state, and company regulations regarding food safety and alcoholic beverage service.
• Recruit, hire, train, supervise, evaluate, coach, counsel, and discipline team members.
• Develop future leaders through mentoring, training, and professional development opportunities.
• Create and manage staff schedules and labor deployment strategies to align with business demands and budget expectations.
• Review daily labor reports and operating expenses to ensure financial goals are achieved.
• Review, approve, and verify payroll while ensuring compliance with company procedures.
• Monitor restaurant financial performance, including budgets, forecasts, profit and loss statements, and expense management.
• Assist with the preparation of annual operating budgets and capital improvement plans.
• Oversee inventory management, storeroom requisitions, equipment maintenance, and operational supplies.
• Collaborate with culinary and beverage leadership to enhance menus, beverage offerings, and overall dining…