Deli Counter Clerk, Keauhou Kona

Job Details

Job Location:

KTA Keauhou 7 - Keauhou, HI 96740. Position Type:
Full Time. Salary Range: $16.00 - $17.00 Hourly. Job Shift: Day.

The primary responsibility of a Deli Counter Clerk is to ensure customer satisfaction by promptly and accurately filling customers orders from the Deli showcases and prep room. A Deli Counter Clerk also increases customer loyalty by assisting all customers with courteous, pleasant, patient service and treatment.

• Promptly and efficiently greet, thank, offer assistance, and meet the needs of all customers.
• Prepare, pack, label, price and display Deli products (sandwiches, cheese, cold cuts, salads, cooked items, etc.).
• Serve hot plate lunches.
• Prepare catering orders.
• Refill and maintain the quantity and quality of products in showcases.

• Display appropriate signs for merchandise in showcases.
• Stock and refill supplies, including paper products.
• Break down and clean hot line showcase.
• Engage in suggestive selling and other sales techniques, including PA announcements.
• Answer incoming phone calls and assist the customer with their needs.
• Follow all safe food handling procedures.
• Clean and sanitize all areas that come in contact with food items.
• Sweep and mop floors, and discard trash.
• Assist with monthly inventory.
• Perform other duties as required or assigned.

• GREET all customers (be friendly, smile and make face‑to‑face eye contact).
• HELP all customers (listen and pay attention; be courteous; be knowledgeable about product location, services offered and store hours; offer alternatives if a product is out of stock; take the customer to the product, etc.).
• Personalize the customers shopping experience (make small talk, offer meal suggestions, explain current store promotions, etc.).
• THANK all customers (show appreciation and offer a parting comment).

Continuously perform all duties in an air‑conditioned building where it may be dirty, dusty and noisy, and with a high volume of customers and co‑workers.

Frequently work in a prep room to prepare, pack, and label merchandise.

Occasionally work in cold conditions when storing and retrieving product and customer orders from the walk‑in chill or freezer; hot conditions when maintaining the hot showcase; wet conditions when floors are being cleaned.

Seldom work around fumes and noxious odors when using cleaning chemicals.

Generally be available for work 7 days a week and holidays between 3:00 a.m. and 10:30 p.m., depending on the store and department hours of operation.

Continuously wear hearing restraint, covered slip‑resistant shoes, and an apron to comply with Department of Health regulations and avoid slips and falls.

Frequently use meat slicer, stretch wrapper, rice pot, knife, tongs, label machine, tape dispenser, and price gun to prepare merchandise for display; telephone to assist customers and co‑workers with requests, and to make PA announcements.

Occasionally use broom, dust pan and cleaning solutions to clean prep area; microwave oven to prepare products for sale; stock wagon to transport merchandise and supplies to and from Deli Prep Room.

Seldom need to use a squeegee, mop and push broom to clean floors.

Continuously wear a back support belt when performing all job duties.

Continuously need to concentrate, pay attention to detail, and be alert, to produce quality products and customer service; be able to work efficiently, even with frequent interruptions. Frequently need to use basic math skills to calculate quantities and prices, to provide accurate price quotes and serving portions to customers. Occasionally need to be able to remain calm, courteous and professional when handling various customer situations and complaints.

Continuously need to stand, walk, handle and use corrected vision when performing all job duties; be able to multi‑task and adapt to working at a faster pace when production is behind schedule and customer needs are heavy. Frequently need to bend, squat, stoop, kneel and reach to fill and retrieve items from the showcases and shelves; have good depth…