Bakers Helper, Keauhou Kona

Location: Kahaluu-Keauhou

The primary responsibility of a Bakers Helper is to ensure customer satisfaction by assisting the Baker with consistently preparing, baking, frying and producing eye-appealing and quality products for the display caseand for special orders. A Bakers Helper also increases customer loyalty by assisting all customers with courteous, pleasant, patient service and treatment.

ESSENTIAL DUTIESYou MUST perform the following duties regularly and up to company standards:

Promptly and efficiently greet, thank, offer assistance, and meet the needs of all customers.

Prepare, bake, fry and produce quality products for the display showcase, and for special orders, by accurately following recipes and adjusting according to need.

Prepare and mix fillings, batters, frostings, and other items needed to produce Bakery products.

Follow all safe food handling guidelines.

NON-ESSENTIAL JOB DUTIESIn order to provide the best possible service to our customers, the following duties are also required on anas-needed basis, during slow periods, or upon instruction by a supervisor, manager or designated person-incharge.

Promptly and efficiently greet, thank, offer assistance, and meet the needs of all customers.

Answer incoming phone calls, take special orders, and assist the customer with their needs.

Make breakout list.

Receive and store freight.

Order supplies.

Retrieve products and customers orders from walk-in chill and freezer.

Assist Cake Decorators and Counter Clerks as needed.

Clean and replace oil from fryer.

Perform cleaning duties (wash dishes and equipment, discard trash, clean work tables, etc.).Perform other duties as required or assigned.

CUSTOMER SERVICE EXPECTATIONS All associates are required to provide our customers with World Class Service with a local touch.

GREET all customers (be friendly, smile and make face-to-face eye contact).HELP all customers (listen and pay attention; be courteous; be knowledgeable about product location, services offered and store hours; offer alternatives if a product is out of stock; take the customer to the product, etc.).Personalize the customers shopping experience (make small talk, offer meal suggestions, explain current store promotions, etc.).THANK all customers (show appreciation and offer a parting comment).WORKING

CONDITIONS Continuously perform most duties in an air conditioned building where it may be dusty and noisy,and with a high volume of customers and co-workers; work in a prep room to where it may be veryhot due to heat from the stove, ovens and fryer.

Frequently work around dust from powdered sugar and flour when doing baking duties; work in wetand extremely cold conditions when storing and retrieving product and customer orders from thewalk-in chill or freezer, and when washing dishes and equipment.

Occasionally go outdoors where it may be hot and humid, to receive freight, discard trash, and baleboxes.

WORK HOURS Generally be available for work 7 days a week and holidays between 4:00 am and 6:00 pm,depending on the store and departments hours of operation.

EQUIPMENT USE Continuously need to use a gas oven, electric fryer, mixer, donut glazer and proofer to prepare

Bakery items for special orders and display showcase.

Frequently need to use a single burner electric stove, balance scale, pastry scissors, donut cutter,knives, spatulas, measuring cups and spoons, microwave, and pastry filler machine to produce cakes,breads and other Bakery products; stock wagon to receive and store freight; telephone to assist customers and co-workers with requests.

Occasionally need to use a case cutter to open boxes of supplies and ingredients; tongs to assist

Counter Clerks with packing pastries; bread slicer, pricing gun, and stretch wrapper to prepare itemsfor display showcase and customers orders; spatula, cake turntable, pastry bag, decorating tips and various cake decorations to decorate cakes; TELXON unit to order supplies; broom, dust pan and cleaning solutions to clean floors and decorating station.

SAFETY EQUIPMENT Continuously wear a back support belt when doing all duties.

MENTAL, PHYSICAL AND COMMUNICATION DEMANDS MENTAL Continuously need to concentrate, pay attention to detail, and be alert, to…