Baker ​/ Cake Decorator, Keauhou Kona

Baker / Cake Decorator, Keauhou Kona

Salary Range $16.50 - $18.00 Hourly Position Type Full-Time/Part-Time

The primary responsibility of a Baker is to ensure customer satisfaction by consistently preparing, baking, frying and producing eye-appealing and quality products for the display case and for special orders. A Baker also increases customer loyalty by assisting all customers with courteous, pleasant, patient service and treatment.

Essential duties you must perform regularly and up to company standards include:
Promptly and efficiently greet, thank, offer assistance, and meet the needs of all customers. Prepare, bake, fry and produce quality products for the display showcase, and for special orders, by accurately following recipes and adjusting according to need. Prepare and mix fillings, batters, frostings, and other items needed to produce Bakery products. Prepare daily production list and plan for upcoming days.

Follow all safe food handling guidelines.

Non-essential job duties required on an as-needed basis during slow periods or upon instruction by a supervisor, manager or designated person-in-charge include:
Promptly and efficiently greet, thank, offer assistance, and meet the needs of all customers. Answer incoming phone calls, take special orders, and assist the customer with their needs. Make breakout list. Receive and store freight. Order supplies. Retrieve products and customers orders from walk-in chill and freezer. Assist Cake Decorators and Counter Clerks as needed. Clean and replace oil from fryer.

Perform cleaning duties (wash dishes and equipment, discard trash, clean work tables, etc.). Perform other duties as required.

Customer service expectations all associates are required to provide our customers with world class service with a local touch. Greet all customers (be friendly, smile and make face-to-face eye contact). Help all customers (listen and pay attention; be courteous; be knowledgeable about product location, services offered and store hours; offer alternatives if a product is out of stock; take the customer to the product, etc.).

Personalize the customers shopping experience (make small talk, offer meal suggestions, explain current store promotions, etc.). Thank all customers (show appreciation and offer a parting comment).

Working conditions continuously perform most duties in an air conditioned building where it may be dusty and noisy, and with a high volume of customers and co-workers; work in a prep room to where it may be very hot due to heat from the stove, ovens and fryer. Frequently work around dust from powdered sugar and flour when doing baking duties;

work in wet and extremely cold conditions when storing and retrieving product and customer orders from the walk-in chill or freezer, and when washing dishes and equipment. Occasionally go outdoors where it may be hot and humid, to receive freight, discard trash, and bale boxes.

Work hours generally be available for work 7 days a week and holidays between 4:00 am and 6:00 pm, depending on the store and departments hours of operation.

Equipment use continuously need to use a gas or electric oven, electric fryer, mixer, donut glazer and proofer to prepare Bakery items for special orders and display showcase. Frequently need to use a single burner electric or gas stove, balance scale, pastry scissors, donut cutter, knives, spatulas, measuring cups and spoons, microwave, and pastry filler machine to produce cakes, breads and other Bakery products;

stock wagon to receive and store freight; telephone to assist customers and co-workers with requests.

Safety equipment frequently wear a back support belt when doing heavy lifting.

Mental, physical and communication demands mental continuously need to concentrate, pay attention to detail, and be alert, to produce quality products and customer service; be able to work efficiently, even with frequent interruptions. Frequently need to memorize recipes, oven temperatures, baking times, and weekly specials. Occasionally need to use basic math skills to measure ingredients, calculate quantities and prices, and to provide accurate quotes to customers;

be creative with coming up be able to remain calm, courteous and professional when handling various customer situations and complaints.

Physical continuously need to stand, handle and use corrected vision when performing all job duties; be able to multi-task and adapt to working at a faster pace when production is behind schedule and customer needs are high. Frequently need to walk, bend, crouch and reach to store and retrieve supplies and ingredients, and to fill and retrieve products from the display showcases;

lift and carry up to 100 lbs. to use and transport mixing bowls, baking ingredients, baking pans and baking products. Occasionally need to push and pull up to 400 lbs. to receive and store freight.

Communication frequently need to listen, talk to, and understand supervisors, co-workers, and customers when doing all job…