Lender & Dealer Solutions Manager; Hawaii

Origence is always looking for diverse, talented people to join our exceptional team. Current job opportunities are posted here as they become available.

With 30 years at the forefront of fintech innovation, we specialize in SaaS lending solutions that lead the industry. Our core mission is customer‑centric, focusing on empowering Credit Unions across the United States with the tools to offer accessible, competitive lending services. We're deeply committed to enhancing the financial ecosystem for a broad network of credit unions, members and auto dealers.

We invest in our greatest assets, our employees, and foster a culture of innovation and ownership through freedom and responsibility. We celebrate fiscal accountability, operational rigor and efficiency to create a sustainably healthy and robust business for the long term.

The Solution Manager serves as the primary relationship owner for an assigned portfolio of credit union and dealer partners within a defined geographic territory, holding dual responsibility for both the lender and dealer relationship verticals. This role is unique within the organization — where other client‑facing roles focus exclusively on lenders or dealers, the Solution Manager is accountable for both, requiring exceptional versatility, business acumen, and relationship depth.

The Solution Manager drives client retention, product utilization, revenue growth, and market penetration across the full CUDC product portfolio. This role also serves as an internal champion for AI adoption, embedding AI literacy into daily workflows and client‑facing consultations to elevate value delivery.

• Serve as the primary relationship owner for an assigned portfolio of dealer and credit union clients, maintaining a strong understanding of each client’s business priorities, operating environment, and strategic objectives.
• Lead regular relationship touchpoints, business reviews, and consultative engagements with both dealers and credit unions to strengthen partnerships and support long‑term client success.
• Develop trusted advisor relationships across multiple levels within dealer and credit union organizations, including executive, operational, and technology stakeholders.
• Represent CUDC as a strategic partner by aligning internal resources, resolving issues, and ensuring a consistent, high‑value experience across both client groups.

This role is also responsible for identifying, advancing, and closing upsell and cross‑sell opportunities across both lender and dealer portfolios, helping expand product adoption and grow revenue within existing relationships.

• Identify opportunities to expand credit union adoption of existing and new CUDC solutions through consultative selling and strategic account planning.
• Partner with internal teams to position additional products and services that align with lender goals, operational needs, and growth strategies.
• Develop and execute territory growth plans that increase wallet share, strengthen retention, and support organizational revenue objectives.
• Identify dealer‑facing upsell and cross‑sell opportunities that increase adoption of current and emerging product and service lines across the dealer network.
• Collaborate with internal sales, support, and product teams to align dealer growth opportunities with broader market and client strategies.
• Drive market penetration, revenue expansion, and business plan execution within the dealer portfolio to maximize long‑term account value.
• Present targeted solutions and value propositions to dealers, dealer groups, and partner organizations to support pipeline conversion and portfolio growth.
• Ensure the formation, maintenance, and enhancement of client relationships through structured feedback systems and consistent touchpoints with lenders, dealers, and CUDC partners.
• Provide risk management guidance and compliance education to clients as applicable to CUDC products and services.
• Serve as an escalation point for…