Security Officer

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights, and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five‑star, five‑diamond resort offers outdoor restaurants, including Nobu Lāna’i, a kids’ club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques.

Built on lava outcroppings, the award‑winning Jack Nicklaus‑signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons, include sunset sails and whale‑watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learning about Hawaiian way finding at the on‑site observatory.

The Four Seasons Resorts Lāna’i is looking for a Security Officer who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams have the opportunity to shape our guest experience by providing exceptional knowledge of the resort and exemplifying the Golden Rule in each interaction. Work authorization required.

Our Security Officers help manage the day‑to‑day security forces to ensure the safety and security of all guests, personnel and property. Responsibilities include, but are not limited to:

• Ensure the safety and protection of guests, employees, and hotel property, including buildings and grounds.
• Enforce hotel and departmental rules, policies, and safety standards.
• Monitor and patrol the property to identify and address safety, fire, or security hazards; must be able to walk/run stairs while carrying equipment.
• Respond promptly to all emergencies, including fire alarms, medical calls, and incidents requiring the Emergency Response Team.
• Provide safety training and promote awareness to reduce incidents and potential losses.
• Monitor Operations Center systems including phones, CCTV, alarms, key control, and visitor/vendor access.
• Handle security incidents, guestroom lockouts, safe malfunctions, and key reprogramming requests.
• Investigate and document incidents; prepare detailed reports, logs, and follow‑ups, including worker’s compensation and liability claims.
• Act as a liaison with law enforcement, city and federal agencies, and hotel associations.
• Mediate non‑emergency situations such as disputes, minor injuries, and guest complaints with professionalism.
• Follow blood borne pathogen protocols when handling contaminated materials.
• Participate in developing, testing, and implementing the hotel’s fire and emergency plans.
• Maintain professional appearance and provide courteous, personalized service to guests, staff, and neighbors.
• Work as part of a 24‑hour rotating Security Team to ensure continuous safety coverage.
• Demonstrate strong communication, problem‑solving skills, and high attention to detail.
• And more!

• Successful candidate must possess legal work authorization in the United States.
• Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts.
• Valid Driver’s License.
• Weekend and holiday availability required.
• Reading, writing and oral proficiency in the English language.
• Ability to work well in high‑pressure situations and possess strong interpersonal and relationship‑building skills to work with cross‑functional teams.
• Strong problem‑solving skills, ability to handle difficult situations and guests.

• Hourly Rate: $26.12
• 100% employer‑contributed Medical, Dental, and Vision benefits.
• Competi…