Alarm Monitoring Operator

Securitas Technology seeks an Alarm Monitoring Operator I to protect commercial and enterprise clients through real-time monitoring of integrated electronic security and life safety systems. In our technology-driven monitoring center, you will observe alarms and video, verify events, and coordinate appropriate responses with customers, key holders, and emergency services. Using advanced software and tools, you will document all incidents accurately, follow strict procedures, and uphold a culture of safety, integrity, and customer focus.

This role offers exposure to cutting-edge security technologies, teamwork in a fast-paced environment, and opportunities for professional growth in a global organization.

Responsibilities

• Monitor intrusion, fire, and life safety alarms in real time using security software and video systems.
• Verify alarm events through established procedures and apply accurate response codes.
• Initiate outbound calls to customers, key holders, and emergency services as required.
• Document all events, actions, and communications clearly and accurately in monitoring systems.
• Follow strict protocols, compliance, and confidentiality standards at all times.
• Escalate critical or unusual incidents to supervisors and technical teams promptly.
• Collaborate with team members to ensure 24/7 coverage and smooth shift handoffs.
• Use basic troubleshooting steps to identify false alarms or technical issues.
• Participate in ongoing training on new technologies, procedures, and customer requirements.

Required Skills

• Alarm monitoring systems operation
• CCTV and video surveillance monitoring
• Access control systems
• Incident triage and prioritization
• Emergency dispatch procedures
• Report writing and documentation
• Alarm signal verification
• Two-way radio and phone communication
• Basic IT troubleshooting
• Data entry and security software use