Visitor Information Program Assistant Ii Delegated

Recruitment Information

Recruitment Number: DOT-AIR-2026-10

Salary: $3,471 to $4,388 per month (SR-10, Steps C - I) Level II

Shift work:
Applicants must be willing and able to work rotating shifts, including evenings, weekends and holidays.

Visitor Information Program Assistant II is responsible for speaking a designated language as well as English while conversing with the traveling public and others, and for providing interpreter services as required. This is in addition to the duties of the next lower level of this series.

• Basic
  
  Experience:
  
  Applicants must possess experience which demonstrates the ability to read, understand and follow oral and written instructions, and a high degree of verbal skill. This experience may be met from part‑time and/or unpaid work. Evidence must show continuous participation, but not necessarily full time. Also acceptable is possession of a high school diploma or equivalent.
• General
  
  Experience:
  
  One (1) year of work experience demonstrating patience, tact, and an even temper in meeting and dealing with others. Desired experience includes hospitality or customer service catering to the traveling public.
• Special Language Requirement:
  Must possess proficiency in one of the following languages in addition to English:
  Japanese, Mandarin, Korean, Tagalog, Hawaiian, Samoan, Spanish, French.
• Substitutions Allowed:
  Completion of accredited college coursework may substitute for General Experience on the basis of 15 semester credit hours for 6 months of experience, provided at least 3 semester credit hours are in psychology, sociology, social work, or another behavioral science.
• Security Identification Display Area (SIDA) Clearance:
  Candidates must not have been convicted of a disqualifying criminal offense within ten years of application. Successful completion of a fingerprint-based criminal history record check is required.

The State of Hawai'i complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.