Visitor Information Program Assistant Ii; Delegated

Recruitment Number: DOT-AIR-2026-24. Continuous recruitment may be closed at any time. The last day to file applications will be posted on the State of Hawaii's Civil Service Job Opportunities page of our website.

Shift work: Applicants must be willing and able to work rotating shifts, including evenings, weekends and holidays.

Salary:

• Level I $3,006 to $3,809 per month (SR-08, Steps C - I).
• Level II $3,194 to $4,038 per month (SR-10, Steps C - I).

Note:

Hiring rates will be based on availability of funds, applicant's qualifications, and other relevant factors.

Contact: Our Personnel Office can be reached at , Monday - Friday, 7:45 am – 4:30 pm (HST). The Department of Human Resources Development – State Recruiting Office refers all inquiries to the DOT Personnel Office.

Visitor Information Program Assistant I: Responsible for greeting, welcoming, and assisting the traveling public by providing information of interest regarding hotels, accommodations, ground and air transportation, tourist attractions, and activities. Also disseminates maps, brochures, and periodicals at the airport.

Visitor Information Program Assistant II: In addition to all Assistant I duties, must speak a designated language and English and provide interpreter services as required. This level also requires language proficiency in one of the specified languages.

Basic Experience Requirement: Applicants must possess experience that demonstrates the ability to read, understand, and follow oral and written instructions, and a high degree of verbal skill. This experience may be obtained through part-time or unpaid work, provided it was continuous, not necessarily full-time, or via a high school diploma or equivalent.

General

Experience:

One (1) year of work experience that demonstrates patience, tact, and an even temper in meeting and dealing with others. Experience may include, but is not limited to, hospitality or customer service that caters to the traveling public.

Special Language Requirement (Assistant II): Knowledge of speaking one of the following languages in addition to English:
Japanese, Mandarin, Korean, Tagalog, Hawaiian, Samoan, Spanish, French.

Substitutions Allowed: Completion of accredited college coursework may be substituted for General Experience at a rate of fifteen (15) semester credit hours for six (6) months of experience. At least thirty (3) semester credit hours must be in psychology, sociology, social work, or another behavioral science.

Security Identification Display Area (SIDA) Clearance – Federal Criminal History Records Check: Applicants for positions with unescorted access to secured airport areas must undergo a criminal history check. No convictions of disqualifying offenses within the past ten years are permitted.

The State of Hawai'i complies with federal and state disability laws and provides reasonable accommodations for applicants and employees with disabilities. For assistance, call .

Public Service Loan Forgiveness (PSLF) Program: Federal program that forgives federal student loans for individuals who have made 120 qualifying payments while employed by a qualifying employer.

Electronic Notification to Applicants: DOT will use email to notify applicants of important information regarding application status. Ensure email address is current and secure. Failure to check email may result in missed notifications.

The examination will be conducted on an unassembled basis. The score will be based on an evaluation of education and experience. Applicants are expected to provide a clear and detailed description of their duties and responsibilities.

In-person interviews and/or further testing in Hawaii may be required at the discretion of the hiring agency. Applicants who meet the minimum qualifications may be required to attend at their own expense.

Applicants are encouraged to submit their applications as soon as possible. The referral of qualified applicants may be based on application receipt date.

Equal Employment Opportunity: The State of Hawai'i is an equal opportunity employer; discrimination on any basis is prohibited.