Shelter Monitor, Social Work

Job Title:

Shelter Monitor - Facilities Specialist

Reports To:

Lead Shelter Monitor FLSA Status:
Non-Exempt Created On:
March 2024

Position Summary:

Under the supervision of the Lead Shelter Monitor the Shelter Monitor - Facilities Specialist is responsible for: (1) Overseeing all installation, repair, and upkeep for shelter site operations. (2) Ensuring the security and sanitation of the shelter site. (3) Monitoring the activities of shelter participants to ensure their health and safety. (4) Providing support to shelter participants and working collaboratively with Housing Navigators to help ensure successful completion of Individualized Housing Plan (IHP).

(5) Utilizing the Housing First approach in all aspects of this position.

• Conduct Intake process for shelter participants 24 hours a day, 7 days a week.
• Performs and documents shift activities as required by program policies, contract compliance, and professional standards.
• Maintain a Planned Preventative Maintenance (PPM) schedule for catchment disinfection and mineral stabilization, filtration system and UV monitoring.
• Ensure that individual units, buildings, and facilities are fit for the intended purpose and to provide proactive support, maintenance and solutions when required.
• Maintain clear accountability for maintenance materials and a strategy to manage expenditures.
• Produce written reports and make presentations when required for facilities improvements.
• Manage contractors on site to ensure all legal, contractual, company and HIOSH requirements are met.
• Respond to facilities related emergencies, unless otherwise directed, to mitigate immediate damages and respond accordingly with external services when required.
• Assess and respond appropriately to consumer behaviors, attitudes, and dispositions.
• Assist shelter participants in processing issues and problem-solving, within limits.
• Consult with Lead Shelter Monitor regarding shelter participant’s personal needs and behavior.
• Attend staff meetings as directed.
• Maintain visitor protocol and follow shelter log procedures.
• Follow appropriate critical incident protocol and accompanying documentation.
• Answer telephone calls and route calls or messages to appropriate staff. Respond to in-person and telephone inquiries from the public.
• Provides oversight of cleanliness of shelter, neighborhood relations, and safety of shelter participants.
• Assess, evaluate, and report if necessary internal and external facility conditions for safety, sanitation, and security concerns.
• Ensure that services are provided without any requirements of the shelter participants for sobriety, participation in treatment, medication protocol, compliance, or demonstrated “housing readiness”.
• Perform other duties assigned.

This position has no supervisory responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Associate Degree or higher preferred.
• High school diploma or equivalent.
• Experience serving vulnerable and challenged individuals.
• 2 years experience in property management.

• Valid Hawaii driver license and no-fault car insurance.
• Resident of Puna/East Hawaii Community area preferred.
• Criminal Record and/or DHS-CWS background check.
• Maintain general cleanliness of workspace.

NPP Staff will strive to approach everyone with unconditional welcoming. We encounter each person as unique, recognizing that they have intrinsic value and are worthy of our respect. We understand that each person is walking their unique journey. We understand that their actions of body, speech, and mind — no matter how distressing — are shaped by their past experiences, causes, and conditions that we may never know.

We believe that no one is so broken that they cannot heal, even if we cannot see a path of healing. Therefore, NPP Staff will strive to treat everyone with respect, love, and compassion no matter their race, sex,…