Disaster Recovery Case Manager Job ‘Ewa Gentry Hawaii USA,Social Work

Location: ‘Ewa Gentry

Hawaiian Pac Isld DHQ, Salvation Army Divisional Headquarters, 2950 Manoa Road, Honolulu, HI , USA

Department: DHQ Program Department
Supervisor:
Community Assistance Center Program Services Director

Position Title:

Disaster Recovery Case Manager
FLSA Status:
Non-Exempt, Full-Time Employee
Date:
April 13, 2026

JOB SUMMARY:

Under the general supervision of the Community Assistance Center Program Services Director (PSD), the Disaster Recovery Case Manager (DRCM) provides long‑term case management for identified individuals and families in accordance with The Salvation Army (TSA) disaster recovery services. These services include an initial rapid response to clients, followed by regular follow‑up contacts. This may involve local travel to address clients' material needs, collaboratively establish recovery goals and plans, inform clients about new resources, and help resolve any system barriers.

The DRCM will provide referrals to other disaster and non‑disaster services, implement the Pathway of Hope approach when appropriate, and provide ongoing, long‑term strengths‑based case management for interested and qualifying households.

Essential Qualifications

Bachelor’s degree with one year of related work experience. A combination of training and experience will be considered. (MSW is preferred.)
Experience working with specialized populations for emergency assistance, crisis management, care or case coordination, emergency disaster services, houseless, ALICE population, offenders, and seniors.
Must have strong communication skills and an ability to work with diverse cultures.
Strong leadership style and organizational skills required.
Commitment to carry out The Salvation Army mission is essential.
Knowledge of The Salvation Army and Government, State and community resources is helpful.
Must have personal vehicle and valid Driver’s License.

Knowledge, Skills, and Abilities

Valid driver’s license
Prioritize multiple work tasks to meet tight deadlines
Excellent organizational skills
Proficient in related technology including Microsoft Office, Google Sheets and Jot Form
Able to work on short-term and long-term projects with competing deadlines
Knowledge of the unique issues of homelessness, poverty, and disaster services
Ability to work with diverse populations in a trauma‑informed, sensitive and nonjudgmental manner.
Knowledge of Strength’s Perspective, Stages of Change Model, and Motivational Interviewing.
Ability to read, write, speak, and understand English.
Ability to develop rapport, trust, and confidence in client relationships.
Ability to work independently and as part of a team.
Ability to work well under deadlines and in a fast‑paced environment.

Essential Functions

Provide recovery case management services to individuals and families impacted by a natural disaster, temporarily residing in community settings, including motels, shared homes, and other housing situations.

Determine eligibility and assess client disaster‑related needs utilizing The Salvation Army Pathway of Hope and disaster case management program criteria, complete disaster intake form(s) and records, provide disaster‑related financial assistance, and record disaster‑related services according to prescribed unit guidelines, including regular updates to case files, any coordinated network management information system, and other documentation mechanisms.

Implement long‑term case management planning services, which will include individualized recovery plans leading to the elimination of disaster‑related needs, setting mutually agreeable recovery goals, and regularly monitoring client progress using the Pathway of Hope approach to identify action steps completed, barriers encountered, and outcomes achieved.

Input client and client‑related information (including case notes) into The Salvation Army Well Sky social service database. Information will be entered in a timely manner and with accuracy.

Provide disaster and non‑disaster information and referral services; assist clients in understanding the resources available to them; refer clients to resources; facilitate clients’ access to the needed resources; and track their participation in these services.

As…