Case Manager II

Job Details Level: Experienced

Job Location:

USVETS Waianae
- Waianae, HI 96792

Position Type:
Full Time Education Level: Graduate Degree Salary Range: $23.08 - $24.04 Hourly

Job Shift: Day Job Category:
Nonprofit
- Social Services This position reports directly to the Program Coordinator or Clinical Director of U.S.VETS. Case Manager III is responsible for providing guidance to veterans to achieve their highest level of independence. Case management is a collaborative process which assesses, plans, implements, coordinates, monitors, and evaluates the selection of services to optimally meet each individual client’s needs.

Exempt

• Assesses veterans referred to the program to include any problems, needs, or barriers identified in the following areas:
  Housing, Employment, Education/Training, Financial, Sobriety Support/Addiction Treatment, Legal, Family/Social, and Medical/Psychiatric.
• Coordinates care with VA personnel and other community partners on behalf of clients to obtain eligibility documentation, mental and physical health services.
• Facilitates client intake process and compiles client files ensuring all program eligibility documentation is complete.
• Collaborates with clients to complete Individual Action Plans (IAP).
• Provides guidance to Case Manager I & II staff on client IAPs, client intervention strategies, progress notes, discharge planning, etc. during weekly program meetings and as needed.
• Conducts crisis intervention and supports Case Manager I & II staff with client issues.
• Maintains confidential client files in a professional and timely manner, ensuring all forms are the most recently revised versions and in compliance with organization standards.
• Meets with clients as specified by program requirements and documents progress notes in Data/Assessment/Plan (DAP) format.
• Reviews and documents updates for IAPs on a monthly basis.
• Completes timely discharge summaries.
• Conducts home visits (whether at project‑based units or scattered site) to provide case management services and ensure health and welfare of clients.
• Assists in quality management activities, data collection, and preparing reports.
• Facilitates client life‑skills classes.
• Provides specialized case management services and life‑skills groups/classes to veteran subpopulations as applicable (such as female veterans, disabled veterans, Iraq/Afghanistan veterans, etc.).
• Conducts random drug and alcohol screenings of clients.
• Maintains confidentiality in compliance with the Health Insurance Portability and Accountability Act (HIPAA) standards.
• Assists Program Coordinator and Clinical Director with auditing of client documentation such as client eligibility documentation, case notes, IAPs and IAP reviews, discharge forms.
• Assists Program Coordinator and Clinical Director with program reporting.
• Supervises student interns, including task assignment, reviewing process recordings, supervision sessions, evaluations, and adherence to university standards.
• Assists with training new staff and providing training to team members.
• Assists with urgent client issues outside of business hours as needed.
• Completes accurate and timely data entry into the HMIS system as applicable and other required internal and external databases.
• Documents client referrals for services.
• Attends scheduled team meetings and trainings.
• Maintains and submits time sheets, mileage logs, client expenses, and other required documentation accurately and in a timely fashion.
• Drives company vehicle for client transportation or other work‑related activities.
• Performs other duties as required.

• Transitional Housing Clients:
  • Focuses on providing case management services that result in clients transitioning to permanent housing.
  • Ensures clients are accounted for daily through contact, bed check, and/or daily sign‑in logs.
  • Monitors program rent/participant fee compliance to assist clients in prioritizing housing.
  • Locates housing units in the community that meet clients’ needs for scattered‑site transitional housing such as the Transition In Place (TIP) Program.
• Permanent Housing Clients:
  • Focuses on providing case management services that result in…