Shelter Monitor - Part Time

Position Summary:

Under the supervision of the Lead Shelter Monitor the Shelter Monitor is responsible for: (1)
Providing compassionate support — in line with postion’s essential duties and responsibilities —to homeless families who are sheltering at Hale Iki, through creating a safe, clean, nurturing environment, and (2) Providing support to shelter participants and working collaboratively with Housing Navigators to help ensure successful completion of Individualized Housing Plan (IHP).

• Conduct Intake process for shelter participants 24 hours a day, 7 days a week.
• Monitoring the activities of shelter participants to ensure their health and safety
• Ensuring the security and sanitation of the shelter site.
• Performs and documents shift activities as required by program policies, contract compliance, and professional standards.
• Assess and respond appropriately to consumer behaviors, attitudes, and dispositions.
• Assist shelter participants in processing issues and problem-solving, within limits.
• Providing guidance and support to participants in their efforts to meet shelter expectations
• Advocate on behalf of participants to access housing-related services, entitlements, and benefits.
• Providing support to shelter participants and working collaboratively with Housing Navigators to help ensure successful completion of Individualized Housing Plan (IHP)
• Consult with Lead Shelter Monitor regarding shelter participant’s personal needs and behavior.
• Attend staff meetings as directed.
• Maintain visitor protocol and follow shelter log procedures.
• Follow appropriate critical incident protocol and accompanying documentation.
• Answer telephone calls and route calls or messages to appropriate staff. Respond toin-person and telephone inquiries from the public.
• Provides oversight of cleanliness of shelter, neighborhood relations, and safety of shelter participants.
• Assess, evaluate, and report if necessary internal and external facility conditions forsafety, sanitation, and security concerns.
• Utilizing the Housing First approach in all aspects of this position by ensuring that services are provided without any requirements of the shelter participants for sobriety,participation in treatment, medication protocol, compliance, or demonstrated “housing readiness”.
• Perform other duties assigned.

This position has no supervisory responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.

• High school diploma or equivalent.
• 1 year of experience serving vulnerable and challenged individuals preferred.

• Valid Hawaii driver license and no-fault car insurance.
• Current resident of Puna/East Hawaii Community area.
• Criminal Record and/or DHS-CWS background check.
• Consistently maintain general cleanliness of the workspace.
• Willingness to participate in ongoing professional development
• Proficiency in basic computer skills, including word processing, spreadsheet software, email, and internet navigation

Strong communication, interpersonal, and problem-solving skills are essential.
The ability to work collaboratively with participants, landlords, community partners, and other
stakeholders is crucial.

• Ability to communicate effectively and courteously with families, staff, community members.
• Knowledge of available community resources.
• Aware and sensitive to the different ethnic groups in the East Hawaii community.
• Ability to work with minimal supervision.
• Ability to handle multiple tasks and adhere to deadlines.
• Ability to maintain confidential materials and information.
• Ability to work as part of a team and maintain flexibility around task assignments.
• Ability to establish, recognize, and adhere to appropriate professional boundaries

• Proven ability to Problem Solve
  - Identifies and resolves problems in a timely manner;
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