Technical Services Engineer 2nd Shift

Cool things you’ll do

Mongo

DB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these people.

You’ll be working alongside our largest customers, solving their complex issues—resolving questions on architecture, performance, recovery, security, and everything in between. You’ll be an expert resource on standard methodologies in running Mongo

DB at scale, whatever that scale may be. You’ll be an advocate for customers’ needs—working with our product management and development teams on their behalf. And you’ll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. In addition, you will also be responsible for mentoring and ramping new team members and taking initiatives in building knowledge of new product lines within the Mongo

DB ecosystem.

We consider all candidates with an eye for those who are self‑taught, insatiably curious, and multi‑faced.

It’s important for candidates to check off these boxes:

• Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
• Should have a good understanding of networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)
• Storage engineering experience, including NAS, SAN, SSD, multi‑pathing, and caching
• Experience building and maintaining complex mission‑critical production database systems
• Be able to read code, and basic coding/scripting ability in one or more languages:
  Java, Python, Ruby, C, C++, C#, JavaScript, Node.js, Go, etc.
• Broad awareness of customer workloads and use cases, including performance, availability, and scalability
• Experience analyzing issues holistically, from the application tier through the database, down to the storage
• Genuine desire to help people
• Ability to think on your feet, remain calm under pressure, and solve problems in real‑time
• Desire and ability to rapidly learn a wide variety of new technical skills
• Collaboration:
  
  willingness and ability to get help from team members when required, and the good judgment to know when to seek help

• Experience managing large scale databases (e.g. RDBMS, No
  
  SQL)
• Experience with authentication systems such as LDAP, Kerberos, AD
• Experience using or managing MongoDB
• Experience using distributed version control systems, and in particular git
• Experience using any cloud services stack such as AWS, Azure or GCP
• Experience with Kubernetes or other orchestration systems using vendor‑specific Enterprise operators

• In 3 months, you’ll have gained a deep understanding of Mongo
  
  DB and its ecosystem. You will complete New Hire Training
• In 6 months, you will be comfortable working frontline with our customers. You will also complete the Mongo
  
  DB Certified DBA Associate exam
• In 12 months, you will be a technical specialist within Mongo
  
  DB and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently

• Be a U.S. Citizen

Mongo

DB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of Mongo

DB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully paid gender‑neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender‑inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S. based candidates.

Mongo

DB’s base salary range for this role in the U.S. is:
$90,000—$176,000 USD

Mongo

DB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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