Starlink Consumer Sales Operations Manager; Installer Network

Overview

Hawthorne, CA

Space

X was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today Space

X is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

STARLINK CONSUMER SALES OPERATIONS MANAGER (INSTALLER NETWORK)

Starlink is a revolutionary satellite constellation, delivering low-latency broadband internet around the world—bringing an unprecedented opportunity to significantly impact communities, businesses, and governments worldwide. The Consumer Sales Team is seeking a Consumer Sales Manager who has experience setting up and manage relationships with authorized installers in all regions.

The ideal candidate will have a strong background in working with vendors within the Consumer Electronics, Telecommunications, or Technology sectors and building strategic channel partnerships. This role requires a deep understanding of the retail landscape across major electronics retailers, mass merchants, local agents and potentially specialized regional chains.

Success will require systems thinking, creativity, and excellent communication skills to synthesize information that shapes future products and strategic direction. This is a special opportunity to work at the cutting edge of satellite technologies with a world class team focused on connecting the unconnected!

• Identify, assess, and establish partnerships with strategic authorized installers aligned with business needs
• Successfully negotiate and close partnership deals between Space
  
  X and installation partners
• Monitor and assess the service provided by partners and ensure compliance with company standards and customer expectations
• Ensure partner readiness for nationwide coverage
• Prepare and provide regular reports on customer concerns, weekly take rates, issues, and completed installations
• Identify opportunities for improving installation processes and procedures to enhance efficiency and customer satisfaction
• Provide comprehensive training and resources to partners for effective product installation
• Acting as an extreme owner of installation partners, identifying and successfully communicating readiness levels, requirements, schedules and risks
• Collaborate with cross-functional team (engineering, regulatory, business, planning etc.)

• Bachelor’s degree in an engineering or business discipline
• 8+ years of experience with omnichannel sales

• Experience in procurement or sales
• Strong communication and negotiation skills
• Demonstrated success in driving partners to achieve growth
• Experience developing vendors or building sales channels in international markets with proven track record of successfully launching and scaling new products
• Independently motivated, with a demonstrated track record of project ownership
• Strong interpersonal, presentation, communication and negotiation skills
• Demonstrated technical aptitude in a professional setting
• MBA or master's degree with a business or engineering focused curriculum

• Must be available to work extended hours and/or weekends as needed to support critical milestones or operations
• Must be willing to travel to other Space
  
  X offices and customer locations as needed up to 50%

Pay range:
Consumer Sales Operations Manager: $ - $ per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on job-related knowledge and skills, education, and experience.

Base salary is one part of the total rewards package, which may include long-term incentives, stock, bonuses, stock purchase plan, and comprehensive medical, vision, and dental coverage, 401(k), disability and life insurance, paid parental leave, paid vacation, holidays, and sick leave as per company policy.

To conform to U.S. Government export regulations, applicant must be a U.S. citizen or national, U.S. lawful permanent resident (green card holder), refugee, or asylee, or be eligible to obtain required authorizations from the U.S. Department of State. Learn more about ITAR here.

Space

X is an Equal Opportunity Employer; employment is based on merit and qualifications and will not be influenced by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, or any other legally protected status.

Applicants requiring reasonable accommodation to the application/interview process should contact