Project/Program Manager
Listed on 2026-09-14
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Business
Operations Management, Risk Manager/Analyst, Emergency Crisis Mgmt / Disaster Relief
Job Summary
We are seeking a Project/Program Manager to support real-time community safety operations and operational workflow management. This role will focus on incident response coordination, AI-assisted workflow monitoring, SOP development, and automation initiatives for community safety services. The ideal candidate has experience in trust & safety operations, crisis communications, emergency response environments, or operational program management.
Key Responsibilities- Monitor and respond to operational incidents and escalations
- Coordinate with third-party partners and external agencies
- Supervise AI-assisted operational workflows and identify high-risk events
- Escalate incidents appropriately based on SOP guidelines
- Develop and maintain operational documentation and playbooks
- Analyze workflows and identify automation opportunities
- Work cross-functionally with engineering and operations teams
- Maintain incident logs and post-event reports
- Participate in on-call operational support rotation
- Ensure timely communication during active crisis situations
- Experience in Trust & Safety Operations or Crisis Operations
- Strong process documentation and SOP creation experience
- Workflow automation or operations improvement background
- Experience handling escalations and incident response
- Strong communication and stakeholder coordination skills
- Comfort working with AI-assisted workflows
- Ability to work in ambiguous and time-sensitive environments
- Experience with operational support and workflow management
Bachelor’s degree or equivalent experience
Minimum 3+ years of relevant experience
About AkrayaAkraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Work spaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)!
Industry Leaders in Tech StaffingAs Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space.
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Primary
Skills:
Safety Operations-Expert, Crisis Operations-Proficient, Incident Response-Advanced, Process Documentation-Skilled, AI Assisted Operations-Adept Contract Type: W2
Location:
Hawthorne, CA (#LI-Hybrid) Duration: 10 Months Pay Range: $45 - $47 per hour #LP
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