Sr. Security Engineer - Customer Service Support, Ring and Blink CS Security Program

Overview

Sr. Security Engineer - Customer Service Support, Ring and Blink CS Security Program. Job  |  Services LLC. We are seeking an experienced Security Engineer III to lead critical security infrastructure initiatives across our organization. You will own the design and architecture of security solutions that protect millions of Ring and Blink customers while enabling our support teams to operate efficiently and securely.

You will tackle ambiguous, large-scale security challenges where customer needs are defined but security strategies must be established from the ground up.

• Security Architecture & Platform Development:
  Design and implement security frameworks, detection systems, and automation platforms across Ring and Blink Customer Support. Build Splunk-based security detections, monitoring dashboards, and investigative tools. Architect unified security intelligence platforms consolidating insights from Incident Response, Adversarial Threat, Insider Threat, Fraud, and Loss Prevention. Develop AI-powered solutions including risk scoring, automated threat detection, and intelligent response mechanisms.
• Cross-Organizational Security Leadership:
  Lead security review processes establishing streamlined golden pathways for application security assessments. Partner with App Sec, Product Security, and Engineering teams to certify technology projects. Drive consensus across stakeholder groups and mentor security engineers organization-wide.
• Compliance & Governance:
  Design security compliance frameworks meeting Amazon standards and regulatory requirements (CCPA, GDPR, FTC). Build automated compliance tracking with real-time visibility. Create identity and access management mechanisms with audit-ready controls.
• Innovation & Risk Reduction:
  Centralize security controls and create reusable patterns. Proactively design security controls for emerging technologies. Translate complex risks into actionable recommendations balancing business needs, customer experience, and security requirements.
• A day in the life:
  Meet with solution architects and engineering teams, review technical designs and provide security guidance. Conduct ASR reviews where time allows, evaluating new systems against security standards. Mentor and delegate work to junior security engineers. Work on projects like engineering employee-facing security solutions (including AI) to help support teams work securely without friction.

Ring Blink Customer Support Security (RBCS CSSec) protects customer trust by strengthening Security, Privacy, Compliance, and Fraud posture across Ring and Blink Customer Support. We investigate sensitive escalations, analyze telemetry, determine root causes, and drive fast resolution for unauthorized access or anomalous device behavior. We collaborate with engineering, security, fraud, legal, and product teams to ensure governance, audit readiness, fraud prevention, secure workstation compliance, and cross-functional program delivery through scalable mechanisms, SOPs, automation, and roadmaps to keep our organization compliant, efficient, and growth-ready.

• 4+ years of non-internship experience troubleshooting systems issues, analyzing logs, or automating complex tasks using command line tools
• 5+ years of work identifying security issues and risks, and developing mitigation plans
• 4+ years of non-internship scripting, programming, and security code review in common programming languages
• Knowledge of at least two of the following programming languages:
  Scala, Java, Python, C/C++, or Go
• Experience in security vulnerabilities identification, attack patterns, and remediation techniques
• Experience as a mentor, tech lead, or leading an engineering team

• Experience applying threat modeling or other risk identification techniques
• Experience with security in service-oriented architectures/microservices and web services

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: job duties include working safely and cooperatively,…