Senior Builder - Technical Program Manager, Ring Agent Platform Org

Ring, Blink, Key & Sidewalk (RBKS) is reinventing how we build. We are unifying all individual contributor roles under a single title — Builder — because the best products come from people who think like founders, own problems end-to-end, and use AI as a first principle, not an afterthought.

A Senior Builder - Technical Program Manager will join the Agent Platform Org within RBKS. The team builds data and AI agent platforms for millions of devices. In this role you combine technical program management with AI-native mindset to drive architecture, delivery, and adoption of agent-based platforms across the RBKS portfolio.

• Own complex, cross-team work streams spanning data infrastructure, business analytics, software development, and agent orchestration — defining how work gets done, not just what gets done
• Drive architectural decisions and technical planning for large‑scale AI agent platforms across the Ring, Blink, Key, and Sidewalk ecosystems
• Define and drive multi‑quarter technical roadmaps, breaking ambiguous problems into actionable plans with clear milestones and KPIs
• Anticipate bottlenecks, surface cross‑team dependencies, provide escalation management, and make tradeoffs balancing customer needs, business requirements, and technical constraints
• Embed AI‑native practices into program execution: design workflows with AI and automation as a first principle, and build reusable tooling that raises the org's effectiveness
• Set standards and create mechanisms that improve quality, speed, and predictability of delivery across multiple teams
• Develop the Builders around you — raise the technical and AI fluency bar through mentoring, pairing, and example
• Communicate program health, risks, and outcomes with clarity to senior leadership

You lead collaboration across engineering, data science, business, product, and UX teams to architect and deliver data and AI agent platforms  might start the morning in a design review challenging assumptions on a new data pipeline, then lead a cross‑org planning session aligning three teams on a shared dependency. After lunch you are writing a technical spec and prototyping with AI tools to validate your approach.

You close the day mentoring a junior Builder on structuring an ambiguous problem, then presenting a clear program update to leadership. Your customers are the teams and products across RBKS that depend on the agent platform to deliver intelligent experiences to millions of users.

The Agent Platform Org builds the foundational data and AI agent platforms powering the next generation of smart home experiences across Ring, Blink, Key, and Sidewalk. We are a founder‑minded team empowered by AI — we own problems end‑to‑end, treat AI as a core building material, and measure ourselves by the capability we leave behind. Our culture is rooted in Amazon's Leadership Principles, amplified by an AI‑Native mindset: transparent, rigorous, and relentless about raising the bar.

• 5+ years of technical product or program management experience
• 5+ years of working directly with engineering teams
• Experience managing programs across cross‑functional teams, building processes and coordinating release schedules
• Experience building and evaluating system‑level technical design
• Experience defining KPI's/SLA's used to drive multi‑million dollar businesses and reporting to senior leadership
• Experience with AI/ML technologies, including AI development IDEs, agent frameworks, LLMs, RAG systems, model serving infrastructure, or data platforms at scale

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience in software development
• Experience building or operating AI‑native tooling, automations, or workflows that improved team effectiveness

Base salary range:  -  USD annually. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and optional Supplemental life plans), EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage, 401(k) matching, paid time off, and parental leave.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.