Field Services Representative

CHAOS Industries is redefining modern defense with a multi‑product portfolio that gives the ultimate advantage—domain dominance. The company’s products are powered by Coherent Distributed Networks (CDN™), empowering warfighters, commercial air operators, and border protection teams to act faster, adapt rapidly, and stay ahead of evolving threats.

The Field Services Representative serves as the frontline technical representative supporting internal R&D, deployed systems and customer operations. The role is responsible for fielding and troubleshooting CHAOS Industries’ software and hardware capabilities in operational environments, building trust, learning, driving, and delivering outcomes with flawless execution.

• System Deployment & Fielding
  • You’re excited to be where the customer needs us.
  • You are detail‑oriented to ensure everything for a given deployment is at maximum readiness and gets where it needs to be, on time.
  • You will coordinate, plan, and set up for internal R&D testing, customer demonstrations, exercises and deliveries.
  • Support installation, configuration, integration, and fielding of company systems.
  • Cross‑functionally coordinate with logistics, engineering, and program teams to ensure successful deployments.
  • Success in this role means you’re the customer’s most trusted tactical partner.
• Know our products – know the mission
  • This role requires intimate product knowledge and willingness to be hands‑on with hardware in the field with customers. Success requires a thorough understanding of our technology, capabilities, and resources aligned with the mission and user requirements.
  • You will lead basic system troubleshooting with confidence and support CHAOS engineering teams in diagnosing and resolving hardware, software, networking, and system integration issues.
  • Escalate complex technical issues to engineering teams while providing detailed reproduction steps and operational context.
  • Work full‑time onsite at our Headquarters in Hawthorne, CA.
  • Regular CONUS/OCONUS travel required for product testing, customer demonstrations and customer delivery (50%).

• 3+ years of experience supporting military, government, or enterprise technology systems.
• A solution‑oriented mentality; you know how to obtain missing information, use creativity to problem‑solve, and relish the opportunity to tackle difficult problems.
• Strong troubleshooting skills across hardware, software, and networking environments.
• Experience with tactical communications, networking, sensors, UAS, C2 systems, or AI‑enabled platforms.
• Enjoy getting your hands dirty, literally: CHAOS is an engineering‑first company with a hardware component.
• Ability to seamlessly organize and navigate overseas engagements, operate in remote areas, and plan for and mitigate risk to reputation, mission, and personnel.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office and communication software like Slack, Teams and Zoom.
• Active U.S. security clearance or ability to obtain one.
• Please note this position does not necessarily require eligibility to obtain and maintain a U.S. security clearance.

• Bachelor’s degree desired (but not required) in Engineering, Computer Science, Information Systems, Military Science, or related field.
• Previous FSR, FAE, Systems Engineer, Solutions Engineer, or Technical Operations Engineer experience with a hardware component.
• Knowledge of radar, RF, sensor, weapons systems, defense technology and communications preferred.
• Military background or extensive experience working with militaries.

• Health Benefits: Medical, dental, and vision benefits 100% paid for by the company.
• Additional benefits: 401(k) (+ 50% company match up to 6% of pay), FSA, HSA, life insurance, and more.
• Perks: Free daily lunch, “No meeting Fridays,” unlimited PTO, casual dress code.
• Compensation Components: Competitive base salaries, generous pre‑IPO stock option grants, relocation assistance, and (coming soon!) annual bonuses.
• Team Growth: 250 employees and counting across 5 global offices.

Hourly Rate: $35.00 - $58.00 per hour

The stated compensation range reflects only the targeted base compensation range and excludes additional earnings such as bonus, equity, and benefits. If your compensation requirements fall outside of the range, we encourage you to apply. The salary range for this role is an estimate based on a range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on experience, education, and other considerations.

As set forth in CHAOS Industries’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. We are proud to be an equal opportunity employer.