Sr. Software Development Manager, Builder Lead, Ring Web Teams

Description

We are looking for a Sr Software Development Manager to lead our Ring Site engineering organization, spanning e-commerce, account platform. This is a senior leadership role where you will own the technical direction, team health, and delivery of the experiences that millions of Ring and Blink customers interact with every day, from signing in and managing their account, to purchasing and managing their subscriptions.

In this role, you will lead a multi-team organization of engineers across frontend, backend. You will set the technical vision, drive roadmap prioritization, and make critical decisions on architecture, staffing, and delivery,  balancing speed, quality, and operational excellence across a portfolio of interdependent services.

You will partner closely with Product, Design, Finance, and business teams across Ring, Blink, and Amazon to align engineering investment with company goals. You will represent your organization at the senior leadership level, influencing strategy and advocating for your customers and your engineers.

The right candidate brings a proven track record of leading managers and senior engineers, scaling distributed teams, and delivering complex, high-availability consumer web systems. You thrive in ambiguity, raise the bar on engineering culture, and know how to build trust across organizations.

Key job responsibilities

- Lead and grow a multi-team engineering organization spanning Site Platform, E-commerce, and Accounting

- Manage and develop engineering managers and senior engineers, building a high-performing, inclusive team culture with a strong operational bar

- Own the technical vision and architecture direction for Ring's customer-facing web platform, ensuring systems are scalable, reliable, and secure

- Drive roadmap prioritization in close partnership with Product, Design, Finance, and business stakeholders across Ring, Blink, and Amazon

- Make key decisions on system design, staffing, project scope, and delivery timelines - balancing short-term execution with long-term platform health

- Lead the delivery of e-commerce experiences including checkout, subscriptions, billing, and account management for millions of Ring and Blink customers

- Own operational excellence across your organization - driving zero Shepherd slippage, COE follow-through, on-call health, and security compliance

- Represent your organization at the senior leadership level, influencing cross-functional strategy and advocating for both customers and engineers

- Partner with away teams across Ring, Blink, and Amazon to provide shared platform capabilities (App Launcher, Api Proxy, Session Service, Config Service) that accelerate org-wide delivery

- Define and track engineering metrics - velocity, quality, incident trends, and team health - and hold the bar consistently across teams

- Recruit, retain, and develop top engineering talent, building a pipeline of future leaders within the organization

Basic Qualifications

- 10+ years of engineering experience

- 5+ years of engineering team management experience

- 10+ years of planning, designing, developing and delivering consumer software experience

- Experience partnering with product or program management teams

- Experience managing multiple concurrent programs, projects and development teams in an Agile environment

Preferred Qualifications

- Experience partnering with product and program management teams

- Experience designing and developing large scale, high-traffic applications

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants:
Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position.

These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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