Tier 2 IT Helpdesk Technician: Advanced Troubleshooting
Job in
Hawthorne, Los Angeles County, California, 90250, USA
Listed on 2026-09-09
Listing for:
Quantum Space
Full Time
position Listed on 2026-09-09
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Desktop Support
Job Description & How to Apply Below
Quantum Space is seeking a Tier 2 IT Helpdesk Technician to provide second-level support and technical troubleshooting across the organization, including workstations, devices, and peripherals. You will handle escalated tickets and work with Jira Service Management, Service Now, and Zendesk to diagnose and document solutions.
Location options include Rockville, MD or Hawthorne, CA. The role emphasizes log analysis, patching, asset management, and collaboration with engineering teams in a
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