Sr. Help Desk Support Technician

Overview

OSI Systems and its subsidiaries is a vertically integrated provider of specialized electronic systems and for components that meet the critical needs in the homeland security, healthcare, defense, and aerospace industries. As a global company, we are dedicated to developing solutions for our customers and the people they serve to lead the way to a safer and healthier world.

OSI Systems is seeking a Sr. Desktop Support Technician. This individual will provide computer support and basic troubleshooting of applications, hardware, network, and systems. They will provide technical end-user support, workstation setup and configuration, and routine tasks such as software/hardware installation and upgrades. Additionallu, they will resolve reported problems related to hardware, operating systems and configuration issues through troubleshooting and research in a timely manner.

They will have excellent customer service and communication skills and works independently and as part of a team.

• Configure, maintain and provide computer support to all users to ensure they have the ability to work at all times.
• Provide support for all applications running on end-user computers and all hardware associated with the applications.
• Monitor trouble tickets system and respond to all trouble reports within established goals.
• Imaging, data wiping, asset control, and detailed ticket documentation.
• New hire deployments.
• PC refresh deployment.
• Help develop IT solutions to meet the business objective.
• Perform system upgrades and migrations.
• Perform hardware upgrades (memory installs, hard drive upgrades) as required.
• Assist other IT divisions with troubleshooting, support, and maintenance of on-premise IT services, servers, and specialized hardware.
• Work individually or with a team on new and existing equipment, hardware, and software upgrades.
• Work individually or with a team on new and existing equipment, hardware, and software upgrades.
• Provide solutions to meet client needs.
• Maintain Help Desk tracking software with up-to-date information on ticket progress.
• Contribute to operational documentation as required.
• Provide overview of hardware and software to users.
• Maintain, troubleshoot, and provide technical support for the end user community in a Windows Active Directory environment.
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct.
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

• Associate's degree in Information Technology or a related technology degree required;
  Bachelor's degree desired.
• 5+ years combined help desk, desktop, network, and systems/server support experience required.
• Must be able to work in a team environment and collaborate.
• Excellent interpersonal skills required.
• Proficiency in Windows 11, Microsoft Office Suite, Active Directory, Azure AD troubleshooting skills required.
• Must have attention to detail, time management skills, be organized, and the ability to multi-task under pressure.
• Excellent written and oral communication skills are essential.
• Must be highly motivated, with a positive, can-do attitude.
• Excellent customer interaction skills are required.
• Ability to be a self-starter and finisher, capable of working with minimum supervision required.
• Must be able to lift desktops, laptops, monitors, printers and other IT related equipment weighing up to 25 lbs.
• Must be able to travel domestically on an as…