Air Export​/Gateway Supervisor

Direct Hire, Full Time on-site position based in Hawthorne, CA.

Scan Global Logistics is looking for an Air Export/Gateway Supervisor to join our Air team. This individual must have at least five years of experience with air export/gateway processes and is responsible for day-to-day air export execution and service outcomes.

• Oversee daily air gateway and export operations to ensure alignment with company objectives, customer requirements, and applicable regulatory standards.
• Coordinate end-to-end air gateway and export activities, including shipment planning, routing strategies, carrier selection, documentation flow, and delivery coordination.
• Evaluate operational requirements and determine appropriate transportation solutions that balance service quality, cost efficiency, and transit time.
• Serve as the escalation point for complex operational, service, and compliance-related issues, independently identifying and implementing effective resolutions.
• Interpret and ensure compliance with applicable regulations and industry standards, including TSA, CBP, IATA, and internal company procedures.
• Collaborate with carriers, airlines, vendors, and international agents to secure service solutions, capacity, and routing arrangements.
• Review and support pricing, routing, and service options to ensure optimal operational and customer outcomes.
• Monitor operational performance metrics, identify trends, and recommend improvements to enhance efficiency, compliance, and profitability.
• Develop, refine, and maintain standard operating procedures (SOPs) to support consistent and compliant operational execution.
• Partner with internal teams including Sales, Customer Service, Operations, and Leadership to design and implement logistics solutions for key accounts.
• Provide guidance and support to team members on air export processes, documentation standards, and compliance requirements.
• Identify operational risks and implement corrective actions to ensure smooth and compliant freight movement.
• Conduct periodic reviews of operational processes and documentation to ensure accuracy, efficiency, and compliance.
• Support customer relationships and serve as a senior operational resource for complex shipments and service requirements.
• Prepare operational reports and provide recommendations to management to support continuous improvement and business objectives.
• Perform additional duties and special projects as assigned by management.

• Customer service oriented
• Problem solving attitude
• Basic Software Skills (Ms. Office & Ms. Excel)
• Basic Computer Skills
• Willingness to resolve problems that arise in the movement of products in and out of the US

• Minimum five years of experience in air export, freight forwarding, or international logistics operations.
• Experience with bonded freight and cargo.
• Strong knowledge of international air freight regulations and industry standards.
• Strong analytical, problem-solving, and communication skills.
• Ability to manage competing priorities in a fast-paced, global logistics environment.

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

• Must be eligible to work in the United States.