Service BDC Representative

Pacific Volkswagen is an innovative and highly respected leader in the automotive industry. We’re growing our team and looking for a motivated, persuasive, and customer-focused Service BDC Representative to join our Service Center.

If you thrive on connecting with people, enjoy influencing customer decisions, and take pride in turning conversations into appointments — we want to hear from you.

As a Service BDC Representative, you’ll be the voice and first impression of our Service Department. Your role will focus on driving service business through proactive communication and persuasive follow-up:

• Proactively reach out to customers to schedule and confirm service appointments
• Cross-Brand Training
  :
  You'll be trained to work with multiple vehicle brands so you can support different dealerships and help wherever needed.
• Use sales and negotiation techniques to encourage customers to bring their vehicles in for maintenance, recalls, and repairs
• Handle inbound and outbound calls, texts, and emails with a goal-oriented, customer-first mindset
• Overcome objections and present the value of timely service and genuine Subaru care
• Follow up with previous customers, missed appointments, and declined services to convert opportunities into booked appointments
• Collaborate closely with Service Advisors and management to maximize daily shop capacity
• Maintain detailed, accurate records and consistently meet or exceed service appointment goals

• Required: Minimum of one year of experience in a call center, BDC, or high-volume customer contact role required (automotive experience preferred).
• Proven sales or negotiation ability with a track record of meeting or exceeding performance targets
• Exceptional communication, listening, and persuasion skills
• Strong organizational habits and attention to detail
• Energetic, upbeat, and professional attitude
• Ability to multi-task and adapt quickly in a fast-paced environment
• Dependable, polished, and driven to succeed

This role requires availability during the following days and hours:

• Monday – Saturday
  : 8:00 AM – 5:00 PM
• Sunday
  :
  Closed/Off
• Plus one additional weekday off.

• This position offers $20.00 per hour – $24.00 per hour depending on experience, plus performance-based bonuses, including Individual Appointment Shown incentives.

• Medical, Dental and Vision Plans
• Short and Long-Term Disability
• Paid Holidays & Paid Time Off
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Assistance Plan
• Paid Training

• 18 years or older required
• All potential employees must pass pre-employment testing including a background check and drug screen