Store Protection Specialist

General Purpose

This position provides a visible presence at the store entrances and exits, mitigating theft and fraud and maintaining a safe and secure environment for associates and customers. The Specialist greets all customers with eye contact, a smile, and a friendly demeanor, deterring potential theft by demonstrating command presence in a company-issued vest and monitoring the Code 50 package inspection policy. The Specialist walks the sales floor to identify and address potential theft indicators, as directed by store leadership, and partners with store leadership to ensure compliance with loss‑prevention directives and to minimize operational shortages.

The Specialist embraces company values and protects the Ross treasure.

• Understands that safety is the number one priority and practices safe behaviors in everything they do, assisting store leadership in maintaining a safe and secure environment for both associates and customers.
• Provides visible command presence, including prominent greetings with eye contact, at store entrances and exits and on the sales floor in a company‑issued vest, monitoring for potential safety issues.
• Removes clutter and ensures safe, clear egress to emergency exits.

• Provides excellent customer service by greeting customers, making eye contact, smiling, and answering questions in a friendly and courteous manner.
• Treats all customers and associates with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times and recognizes associates using company recognition programs.
• Participates in internal and external partners, including conference calls, scheduled district meetings, educating associates, and providing recognition.
• Performs other duties as assigned to support loss‑prevention initiatives.

• Represents and supports the company brand at all times.
• Maintains a professional appearance in accordance with the company dress code.

• Monitors entrances, exits, and sales floor for potential theft by identifying suspicious behavior.
• Collects theft indicators and uses internal or external intelligence to affect shortage trends, communicating findings to store leadership and loss‑prevention leadership.
• Adheres to company policy for external theft response.
• Executes all company best practices and maximizes productivity by minimizing steps and touches while working.

• Increases store awareness of effective processes to minimize operational shortages and trains associates on shortage‑reduction initiatives.
• Observes and validates proper checkout procedures for customers and associates.

• Manages work processes.
• Demonstrates business acumen.
• Plans, aligns, and prioritizes work.
• Builds talent.
• Collaborates with others.
• Leads by example.
• Communicates effectively.
• Ensures accountability and execution.

• High school education or equivalent required; associate’s degree preferred.
• One year retail supervisor experience or similar training preferred.
• One year loss‑prevention or security training preferred.
• Active security guard license preferred.
• Ability to work effectively in a fast‑paced environment.
• Strong communication skills.
• Ability to build and maintain relationships with the store team.
• Excellent customer‑service skills.
• Proven conflict‑resolution ability.
• Must comply with all applicable federal and state laws and regulations for security positions, including background screening, physical examination, fingerprinting, and drug and alcohol testing.

• Consistent timeliness and regular attendance.
• Ability to spend up to 100% of working time…