File Coordinator

SERVPRO of Coeur d'Alene is looking for a Job File Coordinator

We’re growing and looking for a Job File Coordinator (JFC) who controls the operational flow of every job from intake through billing readiness.

This is not a receptionist role.

This is the operational control point of the company.

The JFC ensures intake accuracy, system setup, scheduling flow, documentation integrity, production coordination, and file readiness for billing. When this role is strong, jobs move cleanly.

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow!

Job File Coordinator

Department: Mitigation

Reports To: Office Manager

Location: 11442 N. Carisa Ct Hayden,

Job Type: Full-Time | On-Site

Pay: $20-$24/hour

Schedule: Monday-Friday 7-3pm;
Monday-Thursday or Tuesday-Friday 7-5pm

On-Call Stipend Included

• Control job intake and system accuracy
• Create and manage job files from FNOL to billing
• Schedule crews and manage daily WIP flow
• Verify documentation before crews leave site
• Identify blockers and elevate immediately
• Maintain Work Center accuracy and daily notes
• Coordinate communication between PMs, crews, accounting, and customers
• Prepare complete billing packets

• Strong administrative control mindset
• Detail-oriented and highly organized
• Comfortable managing multiple active jobs simultaneously
• Strong written documentation skills
• Confident communicator (but not adversarial)
• Process-driven and structured
• Able to expand issues without hesitation
• Comfortable enforcing documentation standards

Project coordination, dispatch, restoration office, or operations experience preferred.

• High School Diploma or GED required, Associate’s degree a plus
• Intermediate level in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Strong phone and communication skills
• Ability to learn industry‑specific software (Xactimate, Docusketch, Work center)
• Excellent organizational and time management skills
• Self‑starter with the ability to prioritize and complete tasks independently
• Valid driver’s license with a clean record

This role is primarily office-based and sedentary. Some filing and physical organization tasks are required, including lifting files, opening cabinets, bending, and using stairs as needed. On rare occasions, you may visit a job site, where you could be exposed to noise, dust, odors, or varying temperatures.

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