Lead Veterinary Receptionist

Lead Client Service Representative – Full‑time

Hayden Pet Medical Center is seeking an experienced and compassionate Lead Client Service Representative. You will be the first point of contact for clients, creating a welcoming environment and building lasting trust.

This is a full‑time position with a 4/10 schedule Monday‑Saturday.

• Provide outstanding customer service, including scheduling appointments, managing client communications, and processing payments.
• Assist with front desk operations and oversee daily workflows.
• Support and train fellow client service representatives, ensuring every interaction reflects our commitment to kindness, clarity, and professionalism.
• Lead and mentor the client services team in a fast‑paced, team‑oriented setting.

• 3+ years of client service experience.
• Previous veterinary experience is required.
• Proficiency in client communication, training, mentorship, managing multiple phone lines, scheduling appointments, and monitoring hospital flow.
• Strong leadership and organizational skills.

• Compensation: $20–$23 per hour.
• Medical, dental, and vision insurance; life and disability insurance.
• Employee Assistance Program and 401(k) options.
• Paid time off per site policy and applicable law.
• Personal pet discount and uniform allowance.

WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other characteristic protected by federal, state or local law. Qualified applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act.

Please contact People Operations if you need assistance completing the application process.