Lead Veterinary Receptionist

Lead Client Service Representative – Hayden Pet Medical Center

Hayden Pet Medical Center is seeking an experienced and compassionate Lead Client Service Representative to join our exceptional team. As the first point of contact for our clients, the CSRs play a critical role in creating a welcoming, supportive environment and building lasting trust in our veterinary care.

• Provide outstanding customer service: scheduling appointments, managing client communications, processing payments, and offering guidance on our services.
• Assist with front‑desk operations, oversee daily workflows, support and train fellow CSRs, and ensure that each client interaction reflects our commitment to kindness, clarity, and professionalism.
• Embrace leadership in a fast‑paced, team‑oriented setting.

• 3+ years of client service experience.
• Previous veterinary experience.
• Proficiency in client communication, training and mentorship, handling multiple phone lines, scheduling appointments, and monitoring hospital flow.

• Compensation: $20 - $23 per hour, for each hour worked*.
• Health package:
  Medical, dental, and vision insurance.
• Life insurance and disability.
• Employee Assistance Program.
• 401(k) options.
• Paid time off in accordance with site policy and applicable law.
• Personal pet discount.
• Uniform allowance.

This is a full-time position with a 4/10 schedule and availability needed Monday—Saturday.

WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws.

Qualified applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations if you need assistance completing the application process.