Dispatcher, Government

Dispatcher (Administrative) Job Purpose and Objectives:

Responsible for answering requests for service from the public, including all emergency calls and dispatching appropriate emergency personnel.

• Operates the dispatch system by answering 911 and administrative calls for assistance and manage callers identify and mitigate caller safety, document information accurately, and provide pre-arrival instructions
  
  Process and prioritizes requests for service and dispatches appropriate personnel including county-wide law enforcement, fire, ambulance, animal control, and public works departments
• Maintains status and checks welfare of first responders
• Monitors building alarms and alarm systems through alarm companies for all Ellis County institutions
• Monitors National Warning System communications
• Maintains detailed and accurate records of all requests, responses, and resource information
• Gathers and provides road and weather information and activates severe weather alerts and notifies Emergency Operations Center personnel
• Relays necessary information to other agencies
• Maintains information on county-wide entry data to the National Crime Information Center and National Center for Missing and Exploited Children
• Enforces and maintains compliance with all federal, state and local laws and ordinances
• Performs other duties as assigned or deemed necessary
• Complies with all organizational and departmental policies and procedures
• Operates all job-related equipment, machinery, tools, and other aids as required or needed
• Protects and maintains any confidential information, whether oral, written, or electronic
• Testifies in court as needed
• Attends trainings and maintains certifications