Executive Director of Talent & Development

Full job description

This is a high-level leadership position that requires a considerable amount of leadership experience that needs to be clearly showcased on your resume.

About Chick-fil-A Hays

At Chick-fil-A Hays we believe working here is more than a job; it’s an opportunity to be part of a team that values growth, excellence, and care for others. As a locally owned and operated Chick-fil-A restaurant, we believe success begins with people, and we are committed to equipping our leaders to make a lasting impact both inside and outside our restaurant.

Our core values guide everything we do:

• Character – we seek to employ those top-tier individuals that exemplify excellence in all that they do both inside and outside the four walls of the restaurant.
• Care – that is genuine and intentional for guests and team members alike
• Connect - with everyone we come in contact with to build meaningful relationships and re-markable experiences.
• Culture - that is healthy, fulfilling, welcoming, fun, and passionate about executing with excellence - everyday.
• Community – we love Hays and wish to be a shining light so that we may leave a legacy of impact through daily excellence.

Position Summary

The Executive Director of Talent and Development leads all aspects of talent management, team development, and training at Chick-fil-A Hays. Partnering closely with leadership, this leader attracts, equips, and retains exceptional talent while cultivating a culture rooted mission of leaving a legacy of impact through daily excellence. Through intentional recruitment, onboarding, and growth initiatives, this Director ensures every team member is thoroughly trained to be equipped for success, empowered to thrive, contribute meaningfully, and deliver remarkable guest experiences that reflect the heart of Chick-fil-A Hays.

Culture & Team Engagement

• Lead initiatives that enhance team member experience, including birthdays, anniversaries, recognition, and engagement activities.
• Serve as a culture champion, modeling and reinforcing Chick-fil-A Hay’s vision, values, and culture in every interaction.
• Implement strategies to create a first-class work environment where team members feel cared for, valued, and empowered.

Training & Development

• Design, deliver, and monitor training programs for new hires and current team members.
• Evaluate trainers and training effectiveness, ensuring ongoing compliance with Pathway training and operational standards.
• Lead leadership development initiatives, coaching future leaders and building a pipeline of high-performing talent.

Performance & Retention

• Track team member progress, performance, and retention through structured check-ins, reviews, and feedback processes.
• Partner with leadership to implement strategies that improve team satisfaction and reduce turnover.
• Ensure consistent application of policies, disciplinary processes, and recognition programs.

Talent Acquisition & Onboarding

• Lead recruiting efforts, including scheduling and conducting interviews, hiring, and onboarding new team members.
• Ensure all new hires are trained on Chick-fil-A standards, Core 4, and Winning Hearts Everyday (WHED) principles.
• Partner with Leadership to maintain accurate records, policies, and compliance throughout the employee lifecycle.

Operational Support

• Support FOH and BOH leadership to maintain operational excellence, including cleanliness, hospitality, and workflow efficiency.
• Must be willing to work in Operations alongside team members as business needs require.
• Monitor and coach team members and leaders on performance, guest experience, and operational standards.
• Collaborate with leadership to identify training gaps, process improvements, and opportunities to enhance team performance.

Communication & Administration

• Support…