IT Support Technician

• Location 718 Main Street,Hays, KS, 67601,United States
• Base Pay $24.67 - $38.99 / Hour
• Other Compensation FLSA non-exempt;
  Opportunity for a step advancement at 6 months. Base pay is commensurate with experience and qaulifications. Full benefits package available.
• Job Category Information Technology, Full-time
• Employee Type Full Time Hourly
• Required Degree 2 Year Degree

• Name Joseph Tongoy
• Phone
• Email

Responsible for maintaining Ellis County’s computer services and equipment supported by the Information Technology Department.

• Configures and troubleshoots PC and peripheral hardware and software
• Responds to desktop trouble-tickets such as issues related to cabling, Uninterruptable Power Supply (UPS) and PC security applications such as anti-virus and operating system updates
• Performs routine troubleshooting and maintenance on PC’s, accounts, applications, and UPS’s
• Documents configurations and maintains enterprise repository of systems documentation
• Manages PC and peripheral hardware repair coverage including recommendations and tracking of systems to be covered via critical contract versus out-of-warranty repair
• Trains and assists computer system users
• Manages County hosted telephone solution and wireless phones and devices
• Analyzes PC and printer usage for the most efficient utilization of system resources
• Performs diagnostics on hardware and notifies vendor if repairs are needed
• Enforces and maintains compliance with all federal, state, and local laws and ordinances
• Performs other duties as assigned or deemed necessary
• Complies with all organizational and departmental policies and procedures
• Operates all job-related equipment, machinery, tools, and other aids as required or needed
• Protects and maintains any confidential information you have access to, whether oral, written, or electronic

• Associate degree in computer information services, business administration with emphasis on computer information or equivalent
• Two years of network installation, programming, configuration and/or maintenance experience preferred.
• Meet and maintain Kansas Criminal Justice Information System’s (KCJIS) access requirements

• Valid driver’s license

• Understands the operation, uses and capabilities of computer equipment
• Knowledgeable in methods and techniques used to maintain and repair computer equipment
• Executes basic knowledge of GIS data collection and analysis, able to work from sketches and diagrams
• Ability to read maintenance manuals and carry out written and oral instructions
• Excellent time management skills and ability to multi-task and prioritize work
• Ability to fulfill all duties with minimal supervision and to work independently
• Assess situations rapidly and make logical decisions in a timely manner
• Analyze facts and exercise sound judgment
• Ability to effectively manage projects and multiple priorities simultaneously
• Strong written and verbal communication skills
• Problem solving and critical thinking skills
• Strong math, spelling, computer, and calculator abilities
• Ability to communicate in a professional, calm and courteous manner with the general public and employees

This position works Monday-Friday 8:00am-5:00pm with a 1 hour lunch break.