Match Support Specialist

Job Details

Job Location:

Hays, KS 67601

Position Type:
Full Time

Education Level: 4 Year Degree

Salary Range: $38,000.00 - $40,000.00 Salary/year

Job Category:
Nonprofit - Social Services

The Primary role of a Match Support Specialist (MSS) is building and maintaining meaningful and high-quality relationships with their team, Bigs, Littles, and parent/guardians. These relationships are needed to ensure the best quality support for all matches through coaching, encouragement, and advice delivered via phone, email, and/ or in person. The quantity and quality of MSS work are equally important and the ability to do so within the KSBBBS environment requires autonomy, ownership, character, and dedication to our mission.

MSS staff must routinely exercise discretion and independent judgement regarding complex case management assessments where outcomes can directly impact the health, safety, and well-being of a child.

Job Title:

Match Support Specialist

Location:

Hays, KS

Minimum Education Requirement:
Bachelor’s degree

Starting Salary: $38,000 - $40,000 DOQ

• Never hide your brilliant ideas
• Foster teamwork at every opportunity
• Lead with the why
• Join discussions
• Get caught trying
• Seek solutions through your team
• Be candid—direct is kind

• Continually seek to improve social and interpersonal skills that are warm, outgoing, relational, and create a natural trust between you, your teammates, and all program participants.
• Conduct match meetings, contacts, supervision, support, & closures within the organizational guidelines.
• Continually assess the match relationship, focusing on match relationship development, child safety, privacy, positive youth development, and volunteer satisfaction. Identifying, addressing, and resolving real and/or potential problems and barriers as early as possible.
• Provide weekly and monthly reports to your direct supervisor. Maintain organized and well-documented match files in the agency database.
• Participate in program, match, fundraising, recruitment, and other events or activities important to the advancement of the agency’s mission.
• Positively represent KSBBBS and mentorship in every space and place.
• Make timely referrals of program participants to appropriate agencies when problems are encountered.
• Conduct home visits, assessments, intakes, and face-to-face interviews with youth & parents/guardians.
• Conduct home visits, assessments, intakes, screenings, background checks, and face-to-face interviews with volunteer (Big) applicants. youth & parents/guardians.
• Compile interview information in preparation for evaluation and recommendations.
• Conduct file showings & make collateral contacts as required.

• Bachelor’s degree required
• Valid Driver’s License required.
• Exceptional interpersonal relations
• Previous customer service experience preferred
• Previous work with populations facing adversity a plus
• Knowledgeable in Microsoft Office and database programs/Salesforce preferred
• Strong verbal and written skills
• Excellent time management, organizational, and multi-tasking skills
• Fluency in Spanish a plus & incentivized
• Must have a valid driver’s license and auto insurance with employee’s name listed as a vehicle operator

• Patience with a confident and calming presence
• The ability to forge trusted and genuine relationships with adults of all backgrounds and ages
• Attentiveness
• Clear communication skills
• Ability to “read” applicants beyond the spoken word
• Ability to handle stressful situations
• Ability to follow-through and follow-up in a timely manner
• Goal oriented with a desire to achieve and grow professionally

• Is receptive to direction, feedback, and guidance
• Shares own needs, wants, and perspectives in a positive way
• Appreciates and values individual differences
• Shows engaged and active listening so that others feel heard and understood.
• Seeks collaboration by encouraging others’ ideas and input
• Takes initiative to find out what is expected and receive feedback
• Delegates appropriately and lets people do their work
• Uses personal mistakes as opportunities to learn and grow
• Flexible problem-solver and adapts approach…