Child Care Services Intake Specialist

Since 1972, 4

Cs of Alameda County has been a family resource organization dedicated to providing child care information resources and referrals, education, and payment assistance to children, families, and child care providers in Alameda County. 4

Cs mission is to develop and coordinate resources to strengthen families and children. We embrace the Strengthening Family Framework.

Job Title: Child Care Services Intake Specialist (Family Services)
Department: Family Services Unit
Reports To: Manager, Payment Programs
FLSA Status: Full Time, Non-Exempt
Salary Range: $26.20-$27.65 Per Hour DOE

The Intake Specialist will function as the initial contact person for our Alameda County Social Services Contracts (ACSSA) and our California Department of Social Services (CDSS) contracts.

• Responsible for giving clerical support to the Hayward Family Services Unit
• Responsible for answering/screening/routing telephone calls to staff
• Receives and processes new enrollment packets accordingly:
  Send out applications for eligibility list and entering/maintain information in database
• Pull families for enrollment from the Eligibility list onto the CAPP. Mail out enrollment packets, review packets upon receipt, verify employment & schedule orientations
• Maintain the copy machine, office supply closet & conference rooms
• Responsible for verifying a participant’s eligibility in Child Care Portal prior to issuing an enrollment packet for stage 1 families
• Receives and process new enrollment packets accordingly for stage 1 and CDSS contracts
• Responsible for data entry of orientation attendees into No
  
  Ho & contacting parents to confirm attendance
• Order & maintain office supplies
• Responsible for setting up initial file or retrieving returning parent file for orientation
• Responsible for assigning participant to Specialist
• Responsible for date stamping incoming mail and processing outgoing mail, and routing incoming and interoffice mail to the appropriate staff members
• Assist with the orientation process/ clerical support
• Manage WILL CALL for Hayward Family Services Unit

Add and subtract two digit numbers and multiply/divide with 10's and 100's. Perform these operations using units of American money and weight measurement, volume and distance.

Apply common sense understanding to carry out simple one- or two-step instructions. Deal with standardized situations with only occasional or no variables.

Proficient computer skills including Microsoft Office and data entry experience required. Proven experience utilizing social media platforms preferred.

No certifications needed.

This job has no supervisory responsibilities.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is typically moderate.

• Ability to remain in a stationary position for extended amounts of time
• Ability to identify, read and distinguish colors, with or without vision aids, a computer screen, instructional materials, rules and policies and other printed matter
• Ability to understand speech at normal room levels, and understand speech on the telephone
• Manual dexterity to dial a telephone, and enter into a computer
• Ability to speak in audible tones so that others may understand clearly in normal conversations and on the telephone
• Mental acuity to perform the essential functions of this position in an accurate and timely fashion; to make good judgments and decisions; and to evaluate the results of decisions and judgments
• While performing the duties of this Job, the employee is occasionally required to move around. The employee must occasionally lift and/or move up to 20 pounds
• Facility to drive a vehicle
• Perform other duties as assigned to ensure the smooth flow of work for the organization
• Prepare & mail recertification notices to parents
• Prepare Corodata for…