Eligibility Technician Job Hayward area,California USA,Administrative/Clerical

Eligibility Technician

Housing Authority of the County of Alameda - Job Code 3635

Department(s):
Programs

Unit(s):
Programs or Special Programs

Reports to:

Programs Manager or Special Programs Manager

FLSA Status:
Non-exempt

Represented: SEIU Local 1021

Required Licenses:
Possession of a California Driver's License

Required

Certifications:

Training certifications as required by supervisor

Definition/

Purpose:

To provide a wide variety of technical and administrative functions involving the eligibility determination for participation in housing programs; provide information and assistance to the public regarding housing programs and eligibility status; administer applicable provisions of Housing Authority policies and procedures and the Administrative Plan.

Distinguishing Features:

The Eligibility Technician is considered to be an entry level position and is distinguished from the Administrative Clerk in that this classification is responsible for technical decisions regarding housing program eligibility.

Supervision Received and Exercised:

The Eligibility Technician classification receives direct supervision from either the Programs Manager or Special Programs Manager and may receive guidance from the Eligibility Lead worker and/or the Leasing Services Lead worker.

Essential and Marginal

Job Functions:

Primary (essential) and less essential (marginal) responsibilities may include, but are not limited to, the following:

Essential Functions:

Explains housing programs to applicants and program participants; may notify tenants of their rights and responsibilities; may conduct meetings to explain housing programs and their requirements and responsibilities. Performs various eligibility functions such as screening and interviewing applicants, processing applications, and considering various factors to determine program eligibility.

Performs annual and interim reexaminations of participants based on Housing Authority policies and program regulations, including reviewing tenant files, sending out appropriate requests for information, and inputting information into software systems.

Compiles household and financial information to calculate tenant rent portions based on program policies and regulations.

Notifies applicants and program participants of eligibility status and updates related to reexaminations.

Processes portability paperwork and may conduct portability meetings with participants wishing to move in or out of the Housing Authority's jurisdiction.

Maintains and applies knowledge of applicable laws, regulations, Department of Housing and Urban Development (HUD) guidelines, and the Housing Authority's Administrative Plan, including Fair Housing and Limited English Proficiency (LEP).

Marginal Functions:

Performs a variety of work related to Housing Authority programs.

Maintains various records or systems including computerized systems; enters and retrieves data; ensures reliability of database; scans documents and maintains electronic files; performs other complex technical functions.

Attends department and Housing Authority meetings; participates in a variety of mandatory training activities; obtains housing certificates related to the assignment.

Coordinates assigned activities with other staff.

Performs other duties as assigned.

Knowledge and Abilities:

The Eligibility Technician classification requires the:

Knowledge of :

Basic methods and practices used in housing assistance and/or social service programs.
Applicable laws and regulations including those related to fair housing and local housing codes.
Policies, technical processes and procedures related to the Housing Authority.
Scanning and electronic filing techniques.
Document and report production methods.
Principles and procedures of record keeping and reporting.
Basic mathematical calculations.
Computer applications related to the work, including word processing, database, and spreadsheet applications.
Modern office practices, methods, and computer equipment.
English usage, grammar, spelling, vocabulary, and punctuation.
Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and Housing Authority staff.

Ability to:

In…