Child Care Services Specialist; Provider Services Unit

Since 1972, 4

Cs of Alameda County has been a family resource organization dedicated to providing child care information resources and referrals, education, and payment assistance to children, families, and child care providers in Alameda County. 4

Cs mission is to develop and coordinate resources to strengthen families and children. We embrace the Strengthening Family Framework.

Child Care Services Specialist (Provider Services)

Provider Services Unit

Supervisor, Payment Programs

Full Time, Non-Exempt

$28.84-$30.44 Per Hour

The Child Care Services Specialist (Provider Services) is responsible for providing support to the payment portion of the CalWORKs program.

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for the calculation of monthly attendance sheets of CalWORKs participants
• Intake and processing of CalWORKs participants child care providers which includes explanation of policies and procedures
• Responsible for researching reimbursement inquiries made by child care providers
• Troubleshoot and resolve problems related to provider reimbursements
• Responsible for ongoing projects, i.e. provider codes and rate worksheets, contracts
• Responsible for setting up and maintaining provider files
• Responsible for the data entry of information needed on monthly Alameda
• Assists with processing and maintaining personal and confidential family and agency information
• Responsible for keeping confidential information safe and secure
• Perform other duties the Supervisor may assign

• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
• Effective Verbal Communication Skills - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
• Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Transportation is required for this position.

Education/

Experience:

Associate of Arts Degree preferred. One to two years’ experience in Case Management or other transferrable skills.

Language Ability: Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees.

Mathematical Ability: Work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Apply concepts such as fractions, percentages, ratios and proportions to practical situations.

Reasoning Ability: Apply common sense understanding to carry out instructions…