Child Care Services Specialist, Hayward

Since 1972, 4

Cs of Alameda County has been a family resource organization dedicated to providing child care information resources and referrals, education, and payment assistance to children, families, and child care providers in Alameda County. 4

Cs mission is to develop and coordinate resources to strengthen families and children. We embrace the Strengthening Family Framework.

Job Title: Child Care Services Specialist (Family Services)
Department: Family Services Unit
Reports To: Supervisor, Family Services Unit
FLSA Status: Full Time, Non-Exempt
Salary Range: $28.84-$30.44 Per Hour DOE

The Child Care Services Specialist (CCSS) is responsible for ensuring participants are eligible and have a need for the child care services and assisting them through all phases of the Child Care Payment Programs.

• Responsible for developing a professional working relationship with the participants on the program
• Responsible for requesting/collecting documentation for need and eligibility for participants in accordance with CDSS Rules & regulations, Title 5 Regulations and 4
  
  Cs policies
• Responsible for determining/maintaining need and eligibility for a caseload of approx. 160 children and updating the files in a timely manner
• Responsible for having a solid understanding of the CDSS Rules & Regulations, Title 5 Regulations and 4
  
  Cs program policies
• Responsible for explaining the rules/regulations and procedures to the participants.
• Responsible for referring suspected fraud files to the Supervisor
• Responsible for the mailings of all program forms, letters, program guide to participants
• Responsible for assessing family fees and assisting with the Family Fee receipts/collection process, if needed
• Responsible for maintaining confidentiality of participant’s information
• Responsible for covering the front desk in the absence of the Receptionist
• Responsible for assisting and facilitating group & one on one orientation
• Responsible for resolving issues among participants, providers, co-workers
• Responsible for embracing the Strengthening Families Framework
• Responsible for providing outside resources/information to families
• Assist with transfer process of Stage 2 files
• Assists with processing and maintaining personal and confidential family and agency information
• Responsible for keeping confidential information safe and secure
• Perform other duties the Supervisor may assign

• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
• Effective Verbal Communication Skills - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
• Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

Transportation is required for this position.

Education/

Experience:

Associate of Arts Degree preferred, and one to two years’ case management and customer service experience.

Language Ability: Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees.

Mathematical Ability: Work with…