Child Care Services Specialist; Provider Services Unit

Since 1972, 4

Cs of Alameda County has been a family resource organization dedicated to providing child care information resources and referrals, education, and payment assistance to children, families, and child care providers in Alameda County. 4

Cs mission is to develop and coordinate resources to strengthen families and children.

We embrace the Strengthening Family Framework.

• Child Care Services Specialist (Provider Services) Department:
  Provider Services Unit
  
  Reports To:
  
  Supervisor, Payment Programs FLSA Status:
  Full Time, Non-Exempt Salary Range: $28.84-$30.44 Per Hour Position Summary :
  The Child Care Services Specialist (Provider Services) is responsible for providing support to the payment portion of the CalWORKs program.

• To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for the calculation of monthly attendance sheets of CalWORKs participants
• Intake and processing of CalWORKs participants child care providers which includes explanation of policies and procedures
• Responsible for researching reimbursement inquiries made by child care providers
• Troubleshoot and resolve problems related to provider reimbursements
• Responsible for ongoing projects, i.e. provider codes and rate worksheets, contracts
• Responsible for setting up and maintaining provider files
• Responsible for the data entry of information needed on monthly Alameda
• Assists with processing and maintaining personal and confidential family and agency information
• Responsible for keeping confidential information safe and secure
• Perform other duties the Supervisor may assign

• To perform the job successfully, an individual should demonstrate the following.
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
• Effective Verbal Communication Skills - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
• Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Transportation is required for this position.

• Associate of Arts Degree preferred.
• One to two years’ experience in Case Management or other transferrable skills.

• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Write routine reports and correspondence.
• Speak effectively before groups of customers or employees.

• Work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
• Apply concepts such as fractions, percentages, ratios and proportions to…