Service Writer

Service Writer Opportunity

East Bay Motorsports is looking for an experienced and customer-focused Service Writer to join our team. You will serve as the main point of contact between customers and technicians, ensuring smooth communication and top-quality service delivery.

We represent the following brands at our East Bay location:
Honda, Yamaha, Kawasaki, Suzuki, Sea-Doo, Can-Am and CF Moto. Our product lines include motorcycles, watercraft, Side by Sides, ATV's and generators.

Job Responsibilities: (including but not limited to)

• Greet customers and schedule service appointments
• Write repair orders and communicate service details to technicians
• Provide status updates to customers about service progress
• Manage service jobs in progress and ensure timely completion
• Order and track parts for warranty or recall work
• Submit warranty invoices and follow up on collections
• Meet monthly service sales goals
• Maintain strong relationships with customers, OEMs, and vendor
• Position is full time and on site.

Required Skills & Qualifications:

• Prior experience in a service advisor or writer role
• Strong customer service and sales skills
• Basic knowledge of powersports or motorsports
• Excellent written and verbal communication
• Organized, detail-oriented, and able to multitask
• Clean driving record & valid California driver's license
• Must be available to work Saturdays
• Familiarity with Lightspeed EVO dealership software
• Ability to use web tools and manufacturer systems
• Spanish bilingual preferred

Benefits:

• Employee discounts
• 401K
• Medical insurance with company contribution
• Dental, Vision, plus more
• Paid vacation

Job Type: Full-time (Tuesday–Saturday, 10am - 6 pm / 8-hour shifts)