Recreation Specialist II - Customer Service

Position: Recreation Specialist II - Customer Service ($21.61/hour - $29.17/hour)
Do you believe exceptional customer service can make someone’s entire day better? If you’re energized by connecting people to opportunities, solving problems with patience and care, and serving a diverse community — we’d love to meet you. The Hayward Area Recreation and Park District (H.A.R.D.) is seeking multiple Recreation Specialist II professionals to join our Customer Service Team. In this role, you’ll be the welcoming voice and face of our District — helping residents access parks, programs, and services that enrich their lives.

About H.A.R.D.H.A.R.D. is an independent special use district serving over 309,000 residents across a 100-square-mile area that includes the City of Hayward and the unincorporated communities of Castro Valley, San Lorenzo, Ashland, Cherryland, Fairview, and Hayward Acres. We proudly operate over 135 parks and facilities, providing programs and spaces that promote health, wellness, learning, and fun. Our mission is simple but powerful: to enrich the quality of life for our community.

And our Customer Service Team plays a vital role in making that mission happen every single day.

What You’ll DoAs a Recreation Specialist II, you will:

Deliver warm, professional, solution-focused customer service to instructors, volunteers, and community members

Serve as a knowledgeable resource for programs, permits, registrations, and District services

Manage daily clerical operations with accuracy and attention to detail

Collect and maintain data and statistics for reporting purposes

Respond thoughtfully and efficiently to inquiries from outside agencies and the public

Balance multiple priorities while maintaining composure and professionalism

Every interaction is an opportunity to build trust and strengthen community relationships.

Who You Are You thrive in a fast-paced, people-focused environment and bring:

A genuine passion for helping others

Strong organizational skills and attention to detail

The ability to multitask and pivot smoothly throughout the day Confidence working independently and collaboratively

Prior experience in customer service and/or clerical support

Bilingual proficiency in English and Spanish (highly desired) — the ability to clearly speak and write in both languages is a tremendous asset in serving our diverse community

You understand that customer service isn’t just answering questions — it’s creating positive experiences.

If you’re ready to make a meaningful impact in a role where service truly matters, we invite you to apply and help us continue building a welcoming, connected, and vibrant community.

Here are additional details about the positions:

Available positions: 4

Hourly Rate: $21.61/hour - $29.17/hour

Work Location:

Multiple locations across the District

Work Schedule:

Up to 20-hours/week, Mondays – Fridays Typical

Work Hours:

Between the hours of 9:00AM – 5:00

PMPart-Time, Year-round, Hourly, Non-Exempt Position Anticipated

Start Date:

ASAPHours not to exceed 960 hours per fiscal year. (July 1 – June 30)
Applications will be reviewed as they are received. This posting may close at any time.

POSITION SUMMARY Under direction, performs difficult, complex and specialized recreation program work; oversees recreational programs for specific age groups and interests; develops recreation program/course content; conducts classes and trains subordinates within a specialized service area including, but not limited to: officiating;
Class B driving; unique instructional classes or workshops; security; special projects, and/or graphic design; performs special project and graphic design work; and performs related work as required.

DISTINGUISHING CHARACTERISTICS This is a highly specialized class that is separate from the Program Aide class. Incumbents in this class typically perform complex and difficult work within one or more specific program areas.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Incumbents may not perform all duties. Duties include but are not limited to the following:

Plans, organizes and conducts classes in specialty fields for groups of various ages and interests; develops course content and designs course materials

Serves as a subject matter expert and trains subordinates…