Service Cashier - Toyota Hayward

Responsibilities

• Inspect every service repair order and/or parts invoice for proper completion and accuracy.
• Reconcile the repair orders by transferring the appropriate information from each hard copy repair order to the soft copies.
• Calculate the materials charge applicable for each order.
• Calculate the taxes to be charged on the categories of goods or services taxed in the local area.
• Collect the total retail charges from the customer in cash, check or authorized charge account and provide the customer with the proper change and/or receipt.
• Complete the accounting section of the repair order as directed by the controller.
• Update the customer’s service history file according to the procedures specific to the department’s service history system.
• Deliver to the accounting department all repair orders and parts invoices closed during the business day.
• Control the keys associated with completed repair orders, return keys to the customer or porter when bills are paid, and direct customers to where they may find their vehicle.
• File repair orders as directed by the service department manager.
• Answer the service department telephone, transfer calls to the people requested or best suited to take the calls, and take written messages when the needed personnel are not available.
• Control and turn into the business office any sublet bills associated with the repair orders.
• Ensure customer complaints are handled promptly, with genuine concern and according to dealership guidelines.
• Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers.
• Perform any other administrative tasks as directed by management.

• High school diploma or equivalent.
• Ability to read, write, add, subtract, divide and comprehend written instructions and information.
• 6–12 months of previous work experience (preferred).
• Demonstrated customer service skills.
• Demonstrated communication and interpersonal skills.
• Previous industry experience (preferred).
• Paid $20 per hour.

• Competitive compensation and 401(k) matching.
• Health, dental, vision insurance and maternity benefits.
• Associate purchase and discount programs for vehicle, service, parts, collision, accessories, and Auto Gear.