Dental Treatment Coordinator - Cosmetic Dentistry of Hayward

About Us

At Cosmetic Dentistry of Hayward
, we believe dental care works best when patients feel informed, comfortable, and supported throughout their journey. Our 2-doctor, 5-operatory practice is highly team-oriented, collaborative, and fast-paced. We are passionate about delivering exceptional clinical care and clear, patient-first communication.

We are hiring immediately for a dynamic Treatment Coordinator to join our growing team and act as the vital bridge between our clinical expertise and our patients' peace of mind.

• Position Title:
  
  Treatment Coordinator
• Employment Category:
  Full-Time
• Schedule:
  
  Monday – Friday
• Compensation: $22.00 – $30.00 / hour (Based on experience)
• Pay Type:
  
  Hourly
• Benefits:
  Competitive benefits package including health insurance, dental coverage, paid time off (PTO), and holiday pay.

• Be the Bridge:
  Guide patients through complex treatment paths with clarity, helping them leave with confidence instead of confusion.
• Make a Measurable Impact:
  Help patients understand their financial options and secure third-party financing so they can achieve the healthy smiles they deserve.
• Thrive in a Positive Culture:
  Work alongside a supportive, structured, and friendly team that prioritizes both clinical precision and a warm workplace environment.

• Treatment Presentation:
  Present and clearly explain comprehensive dental treatment plans (including implants, bone grafts, bridges, and crowns) with empathy and expertise.
• Financial Coordination:
  Assist patients in navigating insurance coverage, coordinate third-party financing options (e.g., Care Credit), and structure manageable payment plans.
• Insurance Verification:
  Actively verify dental insurance benefits and confidently break down breakdowns of coverage to patients.
• Scheduling Optimization:
  Coordinate and schedule advanced dental procedures to maintain smooth patient flow and meet daily practice production goals.
• Team
  
  Collaboration:
  
  Partner closely with our 2 doctors and the clinical team to ensure seamless handoffs, preparation, and patient follow-up care.

• Experience:
  
  1+ years of experience working as a Treatment Coordinator or Financial Coordinator in a dental office.
• Insurance
  
  Competency:
  
  Proven experience with insurance verification and a strong comfort level explaining complex policy limits to patients.
• Clinical Literacy:
  Solid familiarity with advanced and cosmetic dental cases (implants, crowns, bridge work, and oral surgery).
• Interpersonal
  
  Skills:
  
  Exceptional communication skills with a knack for building trust, calm reassurance, and long-term patient relationships.
• Organization:
  Highly detail-oriented and skilled at managing busy schedules without feeling rushed.

• Proficiency with modern dental office management software (e.g., Dentrix, Open Dental, or Eaglesoft).