EOP Advisor & Lead

Salary And Benefits

Salary Range: $6,320.00 per month to $9,014.00 per month.

PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $6,320.00 per month to $7,667.00 per month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.

Student Services Professional IV

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online.

Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

Please Note: Review of applications will begin on March 3, 2026.

The EOP Advisor and Work Lead, under the general supervision of the Director of EOP, EXCEL, RSP, and Affinity Programs, provides leadership, coordination, and direct service delivery for Educational Opportunity Program (EOP) advising services. The position ensures the consistent, high-quality implementation of student-centered counseling practices that promote retention, academic achievement, and timely degree completion for low-income, first-generation, and historically underrepresented students.

The EOP Advisor and Work Lead oversees and guides the work of EOP advisors by establishing advising standards, facilitating regular team meetings, coordinating case management, and providing ongoing professional guidance and support. The role serves as a primary point of contact for complex and high-impact student cases, assisting counselors in addressing academic, personal, and systemic barriers that affect student success.

In addition to lead responsibilities, the EOP Advisor and Work Lead maintains an assigned advising caseload and implements targeted retention and intervention strategies for students, particularly those identified as academically  position monitors student progress and engagement, analyzes retention and persistence trends, and collaborates with campus partners to strengthen coordinated support systems. The EOP Advisor and Work Lead represents EOP within the Student Equity and Success (SEAS) unit and at campus-wide meetings, contributing to strategic planning, cross-program collaboration, and institutional equity initiatives.

Through leadership, oversight, and direct student engagement, this role advances equitable outcomes and strengthens the overall effectiveness of EOP services.

• Provide advisement, individually and in groups, which include academic, personal, financial, or career-related counseling to a caseload of current EOP students.
• Perform analysis of student skills, abilities, previous academic performance and factors contributing to the student’s academic progress to assist students in program planning, course advising, major and career exploration. Students may have problems choosing, pursuing and adjusting themselves to suitable educational and vocational goals.
• Complete GE evaluation and advising worksheets and maintain detailed and current records on each assigned student, including program of study outline, quarterly academic progress, counseling/advising contacts, referrals, and test scores.
• Assist students to identify their problems, think them through, evaluate them realistically, deal with their aptitudes and abilities as related to their particular needs and circumstances, select suitable educational or vocational goals, and implement corrective measures to alleviate skill deficiencies.
• Use judgment to address individual student problems, which represent integrative approaches comprising appropriate referrals to campus services and other resources.
• Implement established techniques of encouraging and supporting the personal developmental needs of a diverse student population.
• Utilize proper and established techniques to interact with persons with hostile reactions and bring such situations under control.
• Plan and conduct retention-related workshops, sessions, and/or courses, as required.
• Maintain regular contact with students on caseload and monitor each student’s…