Student Services & Enrollment Specialist

Salary and Benefits

Salary Range: $4,482.00 per month to $6,342.00 per month.

PLEASE NOTE:

The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $4,482.00 per month to $5,412.00 per month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.

Student Services Professional IB

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online.

Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

Please Note:

Review of applications will begin on February 27, 2026.

The One-Stop at Perry’s Nest provides comprehensive services to prospective students, currently enrolled students, staff, faculty, and the members of the community-at-large who are seeking information or services from the University relative to outreach, pre-admission advising, transcript evaluation, services related to admission and graduation, student records, registration, financial aid, housing, accessibility & veterans services, and more.

This position provides front-line customer service and general information, both in person and virtually, related to student admissions, financial aid, registration, housing, advising, outreach, and accessibility and veterans services within the One-Stop at Perry’s Nest, located in the Student Administration Building. Serving as an initial point of contact for in-person and online students, the position responds to general inquiries using published resources and established procedures, referring complex or unusual cases to senior staff as appropriate.

• Assist students by providing general information on university policies, procedures, and eligibility requirements related to enrollment services, admissions, financial aid, records/registration, graduation, advising, accessibility and veterans services, and academic standards, using published resources and referring students to appropriate offices or senior staff as needed.
• Assist in providing accurate, ethical, and quality front-line information and support related to admissions, registration, graduation, and financial aid to help students navigate the University via phone, in person, and through electronic communications (texting and virtual platforms), referring complex or unusual cases to senior staff.
• Attend scheduled training sessions with other offices. Support the maintenance of training and process documents by making updates as changes occur and new information is shared, as directed.

• Assist with reviewing transcripts for completeness and deadline compliance using established guidelines, and, with guidance from senior staff, provide general information on admission decisions and next steps, referring students to appropriate specialists for transcript evaluation or appeals.
• Assist students by sharing general information related to admission status and outlining next steps using established guidelines, escalating system or policy issues to senior staff and referring admission decisions to appropriate specialists.

• Collect documents and review for accuracy.
• Provide front-line assistance to students in identifying required documents and reviewing submissions for completeness using established guidelines, referring materials to appropriate specialists for final verification and approval.
• Working under the guidance of senior staff and using established procedures, assist students by explaining university registration policies and processes, supporting basic registration activities, and referring complex or unusual issues to senior staff.

• Using established procedures and published resources, assist students by explaining the steps and requirements for graduation filing.
• Assist students by providing general information on graduation filing options, including online filing and non-matriculated filing, and refer complex or situation-specific questions to senior staff.
• Using published resources, assist…